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8am - 8pm Monday to Friday

8am - 6pm on weekends and public holidays

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8am - 4pm Monday to Friday

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Call 0800 500 231

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Calling from overseas? Call us on +64 9 927 2306

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The online Help Centre is full of useful information, and includes answers to your most common queries. Ask us anything.

Frequently asked questions

Will my car claim still be accepted if my WoF runs out and I am unable to get a new one due to COVID-19 restrictions?

As long as your vehicle doesn't have an existing safety issue, we will still cover you for a crash if your warrant of fitness runs out during a lockdown period. As soon as you’re able, we recommend obtaining your warrant of fitness.

I have a claim in progress, how is COVID-19 affecting this?

Urgent claims:

COVID-19 restrictions and COVID Protection Framework (CPF) guidelines may impact our repairers and our access to supplies and parts, however, your customer manager is still available to help. 

Please be assured, we are prioritising urgent claims. Given the current supply issues we may have to implement temporary measures to ensure that our impacted customers are safe.

Non-urgent claims:

You may experience longer than normal lead times for your claim to be settled while we work to applicable CPF guidelines, however, your customer manager is still available to help. We will be in touch to give you updates as they come to hand. 

 

Can I still make a claim at COVID Protection Framework – Red & Orange?

Yes, simply call 0800 500 216 if you need to make a claim. Our claims team are available 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays. You can also start your claim online at a time convenient to you and we will get back to you as soon as possible. 

How do I get a quote for my insurance?

You can get a quote and buy online here, or call us on 0800 500 231.

How do I call you from overseas?

You can reach us from overseas on +64 9 927 2306

You can also find out other ways to contact us.  

Post

AA Insurance, P.O. Box 992, Shortland Street, Auckland 1140

Centre & Repairer Locator

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