Help & Contact

Manage your policies online

My AA Insurance

Quick and easy access to your policy

View, pay and make simple changes to your policy. Login and see your sum insured or agreed value, excess and other key policy details. You can also download current policy schedules and proof of insurance.

Available for Car, Home, Contents, and Landlord policies.


Online Claim

Lodge your claim in minutes

Conveniently lodge your claim online and someone from our team will get in touch within five working days, or at a time that suits you. You'll need to be the main policy contact, provide your policy number and details of what happened and when. Any evidence you have will also help.

Start your online claim

Contact our team


Ask Aria

Try our chatbot and get instant responses


Leave us a message and we'll get back to you



Pass on feedback to our team


Let us know if you have any concerns

Report insurance fraud

Use this form to report suspected fraud

Claim enquiry

Submit questions about your claim

Change of address

Update your address details

Update your policy

Request policy changes

Cancel your policy

Request cancellation of your insurance

Policy Information Request

Request documents such as proof of insurance

General Enquiry

Submit any other questions or messages here

Find us

Find an AA Centre

Talk to us face to face about your insurance needs

Find a Customer Service Centre

Vehicle repairs exclusively available for AA Insurance customers. Located in Auckland and Hamilton only.

Find a quality repairer

Approved by AA Insurance, available nationwide


Postal address

AA Insurance, P. O. Box 992, Shortland Street, Auckland 1140


Call Centre Hours

8am - 8pm Monday to Friday

8am - 6pm on weekends and public holidays

Closed Christmas Day and New Year’s Day


0800 500 231

Get a quote online

General queries

0800 500 231

Start a live chat

Small Business Insurance

0800 500 231

Our Small Business Insurance team is available 8am - 4pm Monday to Friday


0800 500 216

Start a claim online

Calling from abroad?

+64 9 927 2306

Start a live chat