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Your AA Insurance renewal hub

It’s common to have questions when you have a policy coming up for renewal. We want to help make things easier and so have put together some handy resources that could help you live freer come renewal time.

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How to check your policy's insurance cover value

When you receive your renewal notice you will see an agreed value for motor insurance, sum insured for home insurance, or sum insured for contents insurance. It is very important to check that this is correct for your individual needs as it is the maximum that could be paid out to you if you make a claim. After all, things change all the time, and your treasured possessions will quickly add up!

Contents sum insured

You can check your Contents Insurance policy's sum insured by logging into My AA Insurance.

You can also use the contents calculator, independently provided by Sum Insured, to help calculate the value of your contents. This works by using your address and information provided to offer a possible replacement cost for your household contents.

Home sum insured

The amount you insure your home for, or sum insured, should reflect the total cost of rebuilding your home. There’s a lot to consider when calculating this value including building materials, foundations, interiors, outbuildings and your home’s surrounds.

The free Cordell Online Calculator can help you work out an estimated rebuild cost.

Car agreed value

At AA Insurance we use an independent company that specialises in vehicle valuations to provide an indicative replacement value for your car. You can check your vehicle's agreed value at My AA Insurance. Remember, if you don’t think the value provided is accurate for your car, you can talk to us about adjusting it.

Make renewal easy with My AA Insurance

If you haven’t already you can sign up for My AA Insurance - your anywhere, anytime online account.

With My AA Insurance you can

  • View your policy details – so you know what you’re covered for

  • Renew your policy – in just a few clicks

  • Update your contact details – to ensure you always receive your policy information

  • Add or remove optional benefits – like Excess-free glass cover

  • Change your payment frequency – to fortnightly, monthly or annually

  • Request policy documentation – get a copy of your policy schedule straight to your inbox

Be in to WIN a $1,000 Prezzy® Card when you renew your policy.^

We’re humbled that our customers trust us to look after their treasured possessions year-on-year. To say thank you, we’ll enter every policy renewed each month into a prize draw to WIN a $1,000 Prezzy® card. Good luck!

Don’t forget, you can renew your policy online at My AA Insurance, over the phone or through your local AA Centre.

^T&Cs apply. Competition period 1 November 2023 – 30 June 2024. Eight (8) monthly draws for eight (8) $1000 Prezzy® cards will be held. One (1) winning policy per month, one (1) entry only per policy. To be eligible for a draw, renewing policies must be paid via annual payment or direct debit. The winner of each monthly draw will be drawn on the last day of the following calendar month, e.g. November's monthly draw winner will be drawn on 31 December 2023.

Helpful insurance guides for renewal time

What to expect at renewal

It’s important to review your insurance regularly and renewal provides a good opportunity to check that the policy you’ve chosen is still right for you and that your details are up to date. For car, home, contents and landlord policies, you can review the details of your cover and make changes on your My AA Insurance account.

What is proof of ownership?

In insurance terms, proof of ownership refers to documentation that proves you have owned the item(s) you’re claiming for. As well as serving the primary purpose of proving ownership, these documents can provide specific details about your lost or damaged item so we can properly compensate you for the loss.

Contents insurance: what to expect at claim time

Making a contents insurance claim can be daunting. We’ve laid out each step of the journey so you know what you can expect from the process.

Understanding agreed and market value

‘Agreed value’ and ‘market value’ refer to the dollar amount your vehicle is insured for, which will be paid out by your insurance provider if your car is deemed a total loss or is stolen. It’s important to understand the difference between these terms.

Home insurance: what to expect at claim time

What happens when you make a home insurance claim? We’ve outlined each step so you know what to expect if you need to make a claim.

Common renewal questions

You’ll find answers for many of your questions here. If you have a more specific question or want more detail, please contact us.

More than just insurance

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In your community

We genuinely care about having a positive impact in the community. You can find out the latest news about our sponsorships and partnerships here.

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Customer hub

We've put this customer hub together so that it's easy for you to find relevant resources, customer exclusive competitions and handy information all in one place.

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Tools & tips

We’ve put together straightforward answers to some commonly asked questions, as well as tips and examples to help you better understand insurance.

*As voted by consumers 2011 – 2022 in the Reader’s Digest Trusted Brands survey. For more information visit aainsurance.co.nz/awards