Make sure everyone is safe and call the New Zealand Fire Service.
Call us on 0800 500 216 – it will take about 15 minutes to lodge your claim. Your Customer Manager will make sure your claim is processed and any damaged possessions are repaired or replaced, so you can get back to normal as soon as possible.
In the meantime, you should keep the damaged items so we can inspect them.
If you can’t live in your damaged home, we’ll arrange for temporary accommodation for you and your family while your home is repaired or rebuilt. And as with any home claim, you will need to pay an excess.
If your property has caused accidental damage to a surrounding property, such as a tree limb, fence paling or roof tile breaking your neighbours’ window during a storm, you may be able to claim this damage under your legal liability benefit.
Call us on 0800 500 216 – a Customer Manager will discuss this with you and, if the damage is covered, will process your claim as quickly as possible.