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Home Insurance Claims

Your Customer Manager will keep you fully informed and make sure that the repairs stay on track, so you can get back to normal as soon as possible. If you can't live in your damaged home, we'll arrange for temporary accommodation for you and your family while your home is being repaired or rebuilt.

1. Make sure your home is safe and secure

If your home has been damaged, make sure everyone involved is safe and, if you need to, call emergency services. For example, if there has been a theft, burglary or vandalism, or an attempt at these, call the police immediately. Once it’s safe to do so, you should make sure your home is secure.

2. Submit a claim

Call us on 0800 500 216 – it will take about 15 minutes to lodge your claim. Let us know if your claim is urgent and your home is no longer safe or secure.

3. We'll get you sorted

A Customer Manager will keep you fully informed about your claim's progress. They will ensure that any damaged property covered by your policy will be repaired or replaced as quickly as possible, so that you can get back to normal.

Ways to claim

Call our claims team:

0800 500 216   

Our contact centre is open from 8am - 8pm Monday to Friday & 8am - 6pm on weekends & public holidays.

Call us from overseas on +64 9 927 2306

Claim online:

Simply complete the claims form online and we’ll get things underway.

Claim online now

By post:

AA Insurance
P.O. Box 992
Shortland Street
Auckland 1140