COVID-19 update: We're open and here to help. We're a little busier than usual and appreciate your patience.

Covid-19 FAQs | Get in Touch | Manage policy online | Claim online

Disclosure and Declaration

Providing accurate and up-to-date information

Your policy is based on the information you give us. This information must be true, complete and correct. If it isn't, your policy may be voided from the start and any claim may not be accepted. You must also tell us if any of the information changes. Please read your policy document for full details.

Our financial strength rating

AA Insurance Limited has an A+ Strong Insurer Financial Strength Rating given by Standard and Poor's (Australia) Pty Ltd.

The rating scale, in summary form is:

AAA Extremely Strong

AA Very Strong

A Strong

BBB Good

BB Marginal

B Weak

CCC Very Weak

CC Extremely Weak

SD Selective Default

D Default

R Regulatory Supervision

NR Not Rated

The rating from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.

For more information on the above summary of our rating, please visit Standard & Poor's | About Credit Ratings

Privacy Policy

By taking out an insurance policy with AA Insurance:

  • You authorise us to collect, hold and use your personal information for the purpose of conducting our business, managing claims and providing you with insurance products and services.

  • You agree to us sharing your personal information with, and obtaining your personal information from other insurance companies, the Insurance Claims Register Ltd, assessors, investigators, suppliers and any other parties that we consider necessary to evaluate and administer any insurance and/or claims.

  • You authorise us to provide your personal information to our 'Related Organisations' such as The New Zealand Automobile Association Limited and Suncorp Group Holdings (NZ) Limited, and to inform you about products and services provided by us, our Related Organisations or companies which are affiliated with either organisation.

  • By providing us with your contact details, you consent to us and our Related Organisations conducting marketing analysis and sending you marketing material by post, email, SMS or other means. You can change your preferences at any time by contacting us.

  • We may monitor and record your calls and communications with us for validation, quality assurance and training purposes.

  • You agree and accept that the information collected will be held by AA Insurance, 46 Sale Street, Auckland 1010.

  • You may access and correct your personal information at any time pursuant to the Privacy Act 1993.

If you have anything further to disclose or have any questions, please call us on 0800 500 231.