We'll arrange to have it checked to see if it can be repaired, and if not we'll replace your laptop to the nearest equivalent item, or where this isn’t available, pay the Market Value.
The police will give you a file number to use in your claim. They may want to investigate the break in and take fingerprints, so check with them before tidying up – you may disturb evidence.
Note down what’s been stolen or damaged and check to see whether your house keys have been taken. And check your spare car keys too, in case the thieves targeted your car as well.
Call us on 0800 500 216 – it’ll take about 15 minutes. You might need to provide proof of ownership such as receipts, instruction manuals or photos.
It’s a good idea to let the neighbours know – they may have noticed something suspicious.
If you’ve accidentally damaged or lost your eyewear, give us a call on 0800 500 216.
In straight forward cases, we will send a referral to our suppliers (OPSM or Specsavers) who will contact you to organise an appointment. Even if they aren’t your normal optometrist, we can arrange for your records to easily be retrieved, making it hassle free for you.
For all the valuable items specified on your policy, such as jewellery, artworks or antiques, make sure you have an appropriate valuation document when making a claim, or proof of ownership such as a receipt. Call us on 0800 500 216 – a Customer Manager will make sure your claim is processed and your item is repaired or replaced as quickly as possible.
Please be aware that if you have not specified your items on your policy, the maximum amount paid out will be determined by the policy limits outlined in your Contents insurance booklet.
If you would like to discuss specifying an item on your policy, please call us on 0800 500 213.