No Claims Bonus Refund

Some customers may not have had their No Claims Bonus benefit correctly applied to their Comprehensive Car policy.

If you have an eligible Comprehensive Car insurance policy that has a No Claims Bonus benefit applied to it, your premium for that policy won’t increase as a direct result of making a claim. Although we stopped offering the No Claims Bonus benefit to new customers in 2015, many customers are still eligible for the benefit on an existing policy. If you’re among those still eligible, the benefit will continue to apply for the life of your Comprehensive Car policy.

When the No Claims Bonus was advertised in the past, some of our customers may not have received the benefit in line with their eligibility.

We’re contacting customers whose premium increased after making a claim, when they should have had their No Claims Bonus benefit applied. We apologise to all our customers who were affected by this error, and we’re committed to making things right.

We’ve also made sure customers who qualify for the No Claims Bonus benefit have it correctly applied to their eligible policies.

Customers can expect to hear from us over the coming months via letter, email and/or text. We’re committed to arranging refunds, including compensation, for eligible customers as soon as possible.

We have a dedicated refund team in place if you have any questions. Feel free to call us on 0800 080 841 9am- 5pm Monday to Friday or email customerservice@aainsurance.co.nz As a valued customer, you have the right to make a complaint if you’re unhappy with your refund. You’ll find further information on our complaints process here.