Social Media

We encourage open participation in our social communities and welcome your posts and comments.

While we support discussion, constructive feedback and the expression of diverse points of view, what is expressed in these communities does not necessarily reflect the opinion of AA Insurance.

It is important to respect others in the community and, therefore, we will not tolerate posts that we consider to be abusive, profanity, derogatory or breach any industry codes of practice or guidelines.

Our guidelines are designed to foster a safe space on AA Insurance’s official social media channels. To support this, we may delete posts or comments that are:

• Racist, sexist or homophobic in nature

• False or defamatory

• Containing confidential, personal or sensitive information relating to other users or AA Insurance customers or staff

• Off-topic, irrelevant or spam.

We will remove any posts that violate the communication principles outlined in the Harmful Digital Communications Act 2015 (New Zealand) and report them.

If an individual continues to violate our community guidelines, we reserve the right to permanently block that person from our page.

If you see something in any of our social communities that you find offensive, please report it to us.

To protect your security and privacy, please do not share any personal, confidential or sensitive information such as your policy or customer number on social media. AA Insurance will never ask you to post secure information such as account or credit card details, passwords or PIN numbers.

1. By entering an AA Insurance Limited (AAI) Facebook post competition (Facebook Competition) you agree to be bound by these terms and conditions.

2. To be eligible for entry into a Facebook Competition you must: a) follow all instructions outlined in the relevant Facebook Competition post; and b) be a New Zealand permanent resident.

3. Staff of AAI, the Suncorp Group and their immediate families are not eligible to enter any Facebook Competitions.

4. Each Facebook Competition will be open for entry until the closing date and subject to any conditions or instructions stated in the relevant Facebook Competition post.

5. To the extent of any inconsistency in the information shown on a Facebook Competition post and these General Terms and Conditions, these General Terms and Conditions will prevail.

6. A random draw to determine the winner for each competition will take place on the closing date stipulated in the relevant Facebook Competition post.

7. The Facebook Competition winners name will be announced by AAI in the comments for the relevant Facebook Competition post as soon as reasonably possible after the closing date (“Announcement”). The winner must message AAI in accordance with any instructions in the Announcement. If the winner has not messaged AAI in accordance with the instructions in the Announcement or within working 2 working days from the date of the Announcement, AAI may declare that participant’s entry invalid and may, at its discretion, arrange for another random draw to determine a new winner for the Facebook Competition.

8. The prize for each Facebook Competition will be stipulated in the relevant Facebook Competition post. A prize cannot be exchanged for any other prize or cash.

9. By uploading or submitting content (such as text, data, images, photos or names) to a Facebook Competition, you acknowledge that you have right to use, upload and/or submit the content and you grant AAI a right to use, copy, modify, publish, or otherwise distribute that content, including any personal information that may be included in the content for any purpose, including in marketing and promotional materials, in any media as AAI determines. The licence you grant AAI is perpetual, irrevocable, royalty-free, transferrable, and AAI will not be required to obtain your permission for any such use or attribute any content to you.

10. By entering a Facebook Competition you agree to: a) the announcement of your name as the winner in any media as AAI determines; b) participation in any reasonable publicity in relation to the relevant Facebook Competition at AAI’s cost; c) AAI’s use of your personal information to contact you in relation to the Facebook Competition and to tell you about products or services of AAI or the Suncorp Group that you may be interested in.

11. AAI will not be liable for any loss, claim, cost, expense, liability or injury (‘Loss’) suffered by any person in any way associated with a Facebook Competition including as a result of entry into a Facebook Competition or winning a Facebook Competition prize, except where such Loss cannot be excluded by law.

12. AAI’s decision on all matters relating to a Facebook Competition is final and no correspondence will be entered into. AAI reserves the right to modify these terms and conditions and to extend, postpone or cancel a Facebook Competition at any time.

13. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. AAI’s Facebook Competitions are in no way endorsed, sponsored, administered by, or associated with Facebook. You agree to a complete release of Facebook from any or all liability in connection with an AAI Facebook Competition.

15. AA Insurance claims no responsibility for Facebook platform availability to enter a Facebook Competition.

16. Terms and conditions apply to the use of Prezzy® cards and can be found at www.prezzycard.co.nz

17. Your personal information will be held by us in accordance with our privacy policy which can be accessed online here.

The AAI Facebook Competitions are run by AA Insurance Limited with its registered office at Level 4, 46 Sale Street, Auckland, New Zealand.

1. By entering an AA Insurance Limited (AAI) Instagram post competition (Instagram Competition) you agree to be bound by these terms and conditions.

2. To be eligible for entry into an Instagram Competition you must: a) follow all instructions outlined in the relevant Instagram Competition post; and b) be a New Zealand permanent resident.

3. Staff of AAI, the Suncorp Group and their immediate families are not eligible to enter any Instagram Competitions.

4. Each Instagram Competition will be open for entry until the closing date stated on the relevant Instagram Competition post and subject to any conditions or instructions stated in the relevant Instagram Competition post.

5. To the extent of any inconsistency in the information shown on an Instagram Competition post and these Instagram Competition Terms, these Instagram Competition Terms will prevail.

6. A random draw to determine the winner for each competition will take place on the closing date stipulated in the relevant Instagram Competition post.

7. The Instagram Competition winners name will be announced by AAI in the comments for the relevant Instagram Competition post as soon as reasonably possible after the closing date (“Announcement”). The winner must message AAI in accordance with any instructions in the Announcement. If the winner has not messaged AAI in accordance with the instructions in the Announcement or within working 2 working days from the date of the Announcement, AAI may declare that participant’s entry invalid and may, at its discretion, arrange for another random draw to determine a new winner for the Instagram Competition.

8. The prize for each Instagram Competition will be stipulated in the relevant Instagram Competition post. A prize cannot be exchanged for any other prize or cash.

9. By uploading or submitting content (such as text, data, images, photos or names) to an Instagram Competition, you acknowledge that you have right to use, upload and/or submit the content and you grant AAI a right to use, copy, modify, publish, or otherwise distribute that content, including any personal information that may be included in the content for any purpose, including in marketing and promotional materials, in any media as AAI determines. The licence you grant AAI is perpetual, irrevocable, royalty-free, transferrable, and AAI will not be required to obtain your permission for any such use or attribute any content to you.

10. By entering an Instagram Competition you agree to: a) the announcement of your name as the winner in any media as AAI determines; and b) participation in any reasonable publicity in relation to the relevant Instagram Competition at AAI’s cost.

11. AAI will not be liable for any loss, claim, cost, expense, liability or injury (‘Loss’) suffered by any person in any way associated with an Instagram Competition including as a result of entry into an Instagram Competition or winning an Instagram Competition prize, except where such Loss cannot be excluded by law. Nothing in these Instagram Competition Terms excludes your statutory rights under the Consumer Guarantees Act 1993.

12. AAI’s decision on all matters relating to an Instagram Competition is final and no correspondence will be entered into. AAI reserves the right to modify these terms and conditions and to extend, postpone or cancel an Instagram Competition at any time.

13. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. AAI’s Instagram Competitions are in no way endorsed, sponsored, administered by, or associated with Instagram. You agree to a complete release of Instagram from any or all liability in connection with an AAI Instagram Competition. All entries are subject to Instagram’s Terms of Use: https://help.instagram.com/478745558852511/

15. AA Insurance claims no responsibility for Instagram platform availability to enter an Instagram Competition.

16. Terms and conditions apply to the use of Prezzy® cards and can be found at www.prezzycard.co.nz 

The AAI Instagram Competitions are run by AA Insurance Limited with its registered office at Level 4, 46 Sale Street, Auckland, New Zealand.