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Community Guidelines

We encourage open participation in our social communities and welcome your posts and comments.

While we support discussion, constructive feedback and the expression of diverse points of view, what is expressed in these communities does not necessarily reflect the opinion of AA Insurance.

It is important to respect others in the community and, therefore, we will not tolerate posts that we consider to be abusive, profanity, derogatory or breach any industry codes of practice or guidelines.

Our guidelines are designed to foster a safe space on AA Insurance’s official social media channels. To support this, we may delete posts or comments that are:

  • Racist, sexist or homophobic in nature

  • False or defamatory

  • Containing confidential, personal or sensitive information relating to other users or AA Insurance customers or staff

  • Off-topic, irrelevant or spam.

We will remove any posts that violate the communication principles outlined in the Harmful Digital Communications Act 2015 (New Zealand) and report them.

If an individual continues to violate our community guidelines, we reserve the right to permanently block that person from our page.

If you see something in any of our social communities that you find offensive, please report it to us.

To protect your security and privacy, please do not share any personal, confidential or sensitive information such as your policy or customer number on social media. AA Insurance will never ask you to post secure information such as account or credit card details, passwords or PIN numbers.

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