Auckland, 29 November 2019 – AA Insurance has been recognised for providing a customer experience that lives up to its brand promise, according to research by Kantar New Zealand. The insurer ranked eighth equal from among 100 of New Zealand’s strongest brands.
“We pride ourselves on doing the right thing, so it’s a privilege to be recognised as a company that does what it says,” says Chris Curtin, CEO at AA Insurance.
AA Insurance was named alongside known and trusted household names Spotify, Air New Zealand and Flight Centre, and ranked eighth equal with ASB Bank. “We’re honoured to be among the top 10 New Zealand brands; it speaks volumes about our customer service, which we’re committed to continually improving,” he says.
Kantar’s findings are based on the CXi index, a globally developed and tested framework for understanding customer experience leadership. Over 2,000 New Zealanders were surveyed about their opinions on over 100 of New Zealand’s top companies in financial services, online shopping, media and entertainment, telecommunications, energy and retail. The index goes beyond traditional measures by bringing together all facets of brand and customer experience, including clear brand promise, memorability, empowered customers and employees, and exceptional delivery.
AA Insurance also ranked within the top five for two of the CXi index pillars; clear brand promise and empowered employees.
“At AA Insurance, we strive to be a company New Zealanders trust. We understand that when we sell insurance, we are selling a promise – and customers need to trust that their insurer will deliver on this promise,” says Chris. “We ensure we communicate and deliver on this promise of trust in every interaction – be it in our advertising, on our website, when we are selling a policy, or during claim time. We aim to be open and transparent and encourage customers to ask questions to ensure they understand their cover.
“However, you can’t fulfil a promise if you are not empowered to do so. So, our staff are empowered to find the right balance between what is right for the customer and what is right for the company. We take a long-term view of our customers and this accolade offers significant validation for the way we’re doing things.”
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
