Auckland, 27 November 2017 – AA Insurance has taken away two golds for customer service at the 2018 Reader's Digest Quality Service Awards, scoring top ratings in both car, and home and contents insurance.
The awards highlight companies that go beyond customer expectations, and show the public who they can turn to for an excellent level of service.
A representative sample of 1,500 Kiwis were asked to nominate companies based on: the individual customer experience, a demonstrated insight into customer needs, quick and easy dealings, consistency of high-quality service, and meeting or exceeding customer expectations.
“We’re delighted to be rewarded by these awards for our level of service,” says Chris Curtin, Chief Executive, AA Insurance. “Our team is dedicated to helping our customers every day, whether they’re updating their address or making a claim, so the awards offer superb recognition of their dedication. I couldn’t be prouder.”
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. S&P Global Ratings has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 16 years running (since 2011) and named Canstar's 2024-2025 Outstanding Value Car Insurance winner. We have also been recognised in the Kantar Customer Leadership Index (since 2019) and the Kantar Corporate Reputation Index (since 2015) currently ranked 3rd amongst 100 of New Zealand’s most successful companies.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
