Press Releases

Kiwi consumers have voted AA Insurance the Reader’s Digest Most Trusted General Insurer for the 12th consecutive year.

While heavy rain continues to batter the West Coast and many Westport residents prepare to evacuate, the claims team at AA Insurance is on stand-by for affected customers over the long weekend, with additional staff on-call.

After a three-month delay, over 100 of AA Insurance’s Hamilton staff moved into new offices at the Union Square development last month.

AA Insurance has been named Consumer NZ’s People’s Choice award winner for car insurance for the third year running.

Don’t be tempted to drop your guard during December and January, warns AA Insurance. They’re the busiest months in the year for thieves, regardless of lockdown levels.

Charities and organisations important to staff at AA Insurance were surprised with a $70k pre-Christmas donation this year.

With more Kiwis likely to be on the roads this summer, AA Insurance is preparing for more windscreen claims, and the costs that come with them.

AA Insurance is delighted to announce its new partnership with Variety - the Children’s Charity, to help more children and young people enjoy a happy and healthy childhood.

Outstanding customer service has helped AA Insurance secure two golds in the 2022 Reader's Digest Quality Service Awards (QSA).

Doing the right thing by customers and staff has paid off two-fold for AA Insurance, after winning General Insurance Company of the Year and Insurance Learning Program of the Year at the 2021 New Zealand Insurance Industry awards.

Following the success of AA Insurance’s ‘Live a Little Freer’ campaign last year’s the APAC and New Zealand Effie Awards, the insurer’s winning streak continues.

AA Insurance has set its 2030 science based carbon emissions target as part of its strong corporate and social conscience.

Christchurch’s Bromley School was today named South Island winner of a second $10,000 sports grant in AA Insurance’s Big Little Sponsorship.

Kirsty Cameron was named as the winner of the TVNZ 1’s Seven Sharp competition, ‘Kiwis Take a Break’, for their interpretation of AA Insurance’s Dinosaur vs Unicorn television commercial.

Northland’s Oromahoe School was today named as the first winner of a $10,000 sports grant in AA Insurance’s Big Little Sponsorship.

AA Insurance has been shortlisted in two categories of the 2021 New Zealand Insurance Industry Awards; General Insurance Company of the Year, and Insurance Learning Program of the Year.

AA Insurance has taken the top spot in Canstar’s 2021 Award for Most Satisfied Customers in Home & Contents Insurance, recording a 5-star rating in five of seven categories.

AA Insurance continues to feel the love of Kiwis for the seventh consecutive year according to the 2021 Colmar Brunton Corporate Reputation Index, once more ranking fifth among 50 of New Zealand’s most successful consumer facing companies.

Kiwis have voted AA Insurance the Reader’s Digest Most Trusted General Insurer for the 11th year in a row.

AA Insurance has won twice at the prestigious industry Research Association Effectiveness Awards (RAEAWARDS) for its effective use of insights in decision making, including initiatives in response to Covid-19.

Last year there were 320 claims involving uninsured drivers who caused car accidents worth more than a year of tertiary study, according to AA Insurance claims data.

AA Insurance has just announced the publication of its first Corporate Social Responsibility (CSR) Report.

AA Insurance has been named Consumer NZ’s People’s Choice award winner for car, home and contents for the second year running.

Road rage, break ins and stolen vehicles can all contribute to a stressful Christmas, so it’s time to exercise some kindness, courtesy and caution, says AA Insurance.

Two golds for AA Insurance in 2021 Reader’s Digest Quality Service Awards

If you’re male, aged 60+ or live in Wellington then you’re significantly more likely to be driving less than a year ago, according to the latest AA Insurance Lifestyle and Driving Survey.

Contents insurance has just become more affordable with the introduction of AA Insurance’s new Limited Contents product.

AA Insurance has been recognised as New Zealand’s top brand for customer experience, according to the annual Kantar Customer Leadership Index. The insurer ranked number one over more than 50 of the country’s strongest brands.

Flooding in Napier from Monday’s deluge is keeping AA Insurance’s claims team busy with a wide range of home, contents and car claims.

Four New Zealand charities have each received a $10k early Christmas gift from AA Insurance.

AA Insurance has taken gold at the 2020 APAC Effie Awards in the David vs Goliath category for the incredible results achieved in the first year of its Live A Little Freer campaign.

AA Insurance has taken gold at the 2020 APAC Effie Awards in the David vs Goliath category for the incredible results achieved in the first year of its Live A Little Freer campaign.

Having a culture that allows people to bring their whole selves to work has paid off for AA Insurance, after being highly commended for the Emerging Diversity and Inclusion Award at last night’s Diversity Awards.

AA Insurance has won twice for learning development at the 2020 Brandon Hall Group Excellence Awards, scoring gold for its Sales Training Program and bronze for its Claims Assist Inductions.

AA Insurance has begun issuing $19.5 million in rebates to customers because of the reduced likelihood of motor insurance claims during the COVID-19 lockdown period.

Flooding in Northland over the weekend has kept AA Insurance’s claims team busier than normal. A 46 per cent increase in claims from the previous weekend including four large property claims, meant calling in more staff to handle the influx.

AA Insurance has been shortlisted for this year’s Diversity Awards with its first-time entry.

Advances in automotive technology and high-tech extras are making car repairs a lot trickier – and more expensive.

AA Insurance customers will be able to see what they paid for last year’s cover on premium renewal notices issued from early 2021, making it far easier to compare premiums from year to year.

Over 100 of AA Insurance’s Hamilton staff are set to move into the new Union Square development next year, which is located within the Anglesea, Hood and Alexandra Street blocks at the south end of the city’s CBD.

AA Insurance has donated $30,000 to the Women’s Refuge in Auckland, North Shore and Waikato, following the recent International Shimmy Mob where staff danced to help raise awareness of domestic violence and support victims of abuse.

AA Insurance continues to feel the love of Kiwis for the sixth consecutive year according to the 2020 Colmar Brunton Corporate Reputation Index, once more ranking fifth among 50 of New Zealand’s most successful companies.

AA Insurance has been voted the Reader’s Digest Most Trusted General Insurance Brand by New Zealanders for the 10th consecutive year.

AA Insurance believes that in extraordinary times such as these during COVID-19, we need to do more to support our customers, many of whom are feeling more financially vulnerable as they deal with job losses, reduced incomes and businesses with uncertain futures.

The daunting task of buying a new car has been solved by a new partnership between AA Insurance and Turners used-car dealer network, which can offer hassle-free car replacement instead of cash in the bank.

AA Insurance is urging Southland customers requiring emergency repairs from this week’s flood to call as soon as possible.

AA Insurance was a top performer in Consumer NZ’s annual insurance provider customer satisfaction survey and has been named its 2019 People’s Choice award winner for car, home and contents.

Beware the shopping centre car park this holiday season, when dents, dings and scratches increase because of higher volumes of trolleys and traffic.

We’ve got you covered should the worst happen, but no one wants the added stress if your car is broken into and your Christmas presents are stolen.

AA Insurance has been recognised for providing a customer experience that lives up to its brand promise, according to research by Kantar New Zealand. The insurer ranked eighth equal from among 100 of New Zealand’s strongest brands.

Having integrity and doing the right thing by customers and staff has paid off two-fold for AA Insurance, after winning Direct General Insurance Company of the Year and Innovation of the Year at the 2019 New Zealand Insurance Industry awards last night.

AA Insurance has won twice for customer service at the 2019 Reader's Digest Quality Service Awards (QSA), scoring gold for its car insurance and silver for home and contents insurance.

Don’t be tempted to settle a car claim yourself, cautions AA Insurance – you could be risking costly repairs, shoddy workmanship and the right help from your insurer.

Kids may do the darndest things, but occasionally they accidentally bump, drop or smash darned expensive things, which can result in some significant insurance claims.

Doing something different continues to pay off for AA Insurance. Last night the company scored a win at the Commercial Communications Council Effie Awards, this time for its ‘Live a Little Freer’ campaign.

One quarter of Kiwis have cut back on the throttle and are driving less than they did a year ago, according to a new AA Insurance survey.

AA Insurance has been shortlisted in two categories of the 2019 New Zealand Insurance Industry Awards; Direct General Insurance Company of the Year, and Innovation of the Year.

Tenants saving money by not being insured are living in a false economy, according to the 2019 AA Insurance Lifestyle Survey.

Honda Torneo tops the list for the fourth consecutive year Auckland, 6 July, 2015 – The Honda Torneo could be considered the unluckiest car in the country, after topping the most frequently stolen car list for the fourth consecutive year, according to AA Insurance.

AA Insurance maintains its top reputation for the fifth consecutive year according to the latest Colmar Brunton Corporate Reputation Index, ranking fifth among 100 of New Zealand’s most successful companies.

Santa may be welcome in your home, but don’t tempt any ‘uninvited’ guests this Christmas, warns AA Insurance.

A strategy focused on customers, the learning and development of its staff, and company performance has paid off two-fold for AA Insurance after winning Learning Program and Direct General Insurance Company of the Year at the 2018 New Zealand Insurance Industry Awards.

Growth in the building industry is matched only by growth in business tool thefts from vehicles, garages and building sites. Over the last 12 months to the end of September, AA Insurance paid out almost half a million dollars for tool claims, including business tools, with the average claim cost around $1,400.

Men have far more faith in their own ability behind the wheel than they do their partners says a recent AA Insurance survey. Interestingly, women tend to agree by consistently rating themselves lower than their significant other – especially when it comes to parking.

Doing something different has paid off for AA Insurance. Last night the company won twice at the New Zealand Effie Awards in association with TVNZ, for its ‘Reasons to Care’ campaign.

Homeowners and landlords using their properties as an Airbnb have found some tenants more trouble than they are worth, according to a recent AA Insurance survey, yet most plan to carry on.

Small businesses generally don’t enjoy the same built-in resilience that larger ones do, so when trouble strikes it can hit them harder. To help small businesses be more resilient, they need insurance that’s tailored to fit them, not something cut down, pinned up and tucked in like a hand-me-down suit.

One in five Kiwis with belongings kept in storage don’t know if they are insured.

AA Insurance has been named as a finalist in four categories of the 2018 New Zealand Insurance Industry Awards; Direct General Insurance Company of the Year, Young Insurance Professionals Employer, Women’s Employer and Insurance Learning Program of the Year.

Collaboration has paid off for AA Insurance and the AA. Last night the partners took the Supreme Award at the annual TVNZ-NZ Marketing Awards for their AA Home Response campaign.

Poor security is a worrying trend among customers with high-value jewellery, says AA Insurance.

The 650 pupils at Papakura Normal School discovered today they have received a major sporting boost from AA Insurance.

AA Insurance has taken the top spot in customer satisfaction for home and contents insurance for the sixth year running.

Former All Black Keven Mealamu is getting behind a campaign to give a sporting boost to one lucky Auckland primary school – helping to shape some of our sporting heroes of the future.

The majority of claims from Auckland’s recent storm were related to falling trees and branches, says AA Insurance.

AA Insurance maintains its top reputation for the fourth consecutive year according to the latest Colmar Brunton Corporate Reputation Index, ranking fourth among 100 of New Zealand’s most successful companies.

Hurricane force gusts and heavy rain in Auckland overnight has kept AA Insurance’s claims team busy, with over a week’s work of claims in just one evening.

The Honda Torneo remains parked up in the number one spot as the most frequently stolen car, since its debut on the list in 2010, according to AA Insurance.

Pūkekos, ducks and hawks have all made an impact on widescreen claims this summer, but thankfully were only a small percentage of factors responsible for causing damage, according to AA Insurance.

AA Insurance celebrated its tenth consecutive year as a finalist in the IBM Kenexa Best Workplaces Awards, this year for the Best Large Workplace category (400-750 employees).

The theft before Christmas could be coming to a doorstep near you, warns AA Insurance.

AA Insurance has won the Ten-Year League Award of the IBM Kenexa Best Workplaces Awards, after being named a finalist for the tenth consecutive year.

AA Insurance is one of the top performing brands in digital experience for the second year running, according to SAP’s New Zealand Digital Experience Report.

AA Insurance has taken away two golds for customer service at the 2018 Reader's Digest Quality Service Awards, scoring top ratings in both car, and home and contents insurance.

Despite men losing some confidence in their parking over the last year, they still rank their own driving ability far higher than they do their partner’s.

Reality DIY shows may inspire would-be weekend warriors to get stuck into their own renovations, but shoddy workmanship may not only cost you money to fix, but also invalidate your insurance cover warns AA Insurance.

Mad about man caves, silly about sheds, or wild about workshops? Well, you’re not alone - two thirds of Kiwis use their garage or shed for more interesting things than parking a car.

AA Insurance shares the top honours for providing the ‘most enchanting’ customer experience, according to research by Kantar TNS New Zealand.

AA Insurance has been named as a finalist in three categories of the 2017 New Zealand Insurance Industry Awards.

Customers who risk underinsuring their homes because they’re uncertain how to calculate its rebuild cost have spurred AA Insurance to invest in the next generation of online calculators.

AA Insurance has scooped the top spot in customer satisfaction for home and contents insurance for the fifth year running.

Installation of the largest in-stadium sign in the Southern Hemisphere has marked the launch of a significant, long-term partnership between Eden Park and AA Insurance.

AA Insurance is warning Kiwis to take care with electrics in garages - especially if they’ve been converted into extra rooms and sleepouts - after a number of significant fires.

AA Insurance says that the two cyclones to hit New Zealand in the last two weeks – Cyclone Debbie and now Cyclone Cook – have caused a big surge in insurance claims.

AA Insurance says that it has received more insurance claims so far for the remnants of Cyclone Debbie than from the last major flooding in March.

AA Insurance has earned a place in Kiwi hearts for the third consecutive year according to the latest Colmar Brunton Corporate Reputation Index, ranking fourth among 100 of New Zealand’s most successful companies.

Young Kiwi drivers are more likely to have a car accident, yet they are less likely to have insurance according to a new AA Insurance Driver Safety Survey.

Burglars are becoming more brazen, not only stealing from empty homes but holidaying in them too, says AA Insurance.

We handled almost 160 flood-related claims over the weekend, mainly from customers living in low-lying areas, with the most common types of damage being flooded houses, including much of their contents, as well as flooded car claims.

The new year brings a new lifestyle for many Kiwis as they start new jobs, begin university and go flatting for the first time.

Christmas holidays can either be fabulous or fraught, so here are 12 ways to keep your belongings safe and yourself stress-free from AA Insurance.

If you struggle finding the perfect gift for the techy type in your life then take a look at AA Insurance’s ultimate gift guide for those who love the latest and greatest in technology.

Claims from those living in areas most affected by the recent earthquakes are expected to take some time because of their geographical isolation, says AA Insurance.

As severe weather hits the country AA Insurance is urging customers with earthquake damaged homes to look after themselves first, and only attempt to secure their properties against the storms if it is safe to do so.

AA Insurance is urging customer affected by this morning’s earthquake activity to focus on keeping themselves, their family and pets safe before making a claim.

AA Insurance is urging customers affected by this morning’s earthquake activity to focus on keeping themselves, their family and pets safe before making a claim.

While customers affected in this morning’s earthquake are being advised to look after their own safety first, AA Insurance is ready to help with temporary accommodation and urgent repairs to make homes safe.

If your home or contents has been damaged there is no rush to make a claim – the first priority is the safety and welfare of you, your family, and your pets, says AA Insurance.

A people strategy that focuses on the equality of all employees has paid off for AA Insurance as it was presented with the Women’s Employer and Youth Development Employer of the Year at the 2016 New Zealand Insurance Industry Awards last night.

AA Insurance has won, for the first time since 2011, the Large Workplace category (400-750 employees) of the IBM Kenexa Best Workplaces Awards.

When it comes to who’s better at parking a car, there’s some obvious rivalry between the genders. But if self-belief is anything to go by, men rate their abilities far higher than women.

Auckland, 26 September 2016 – AA Insurance has been named a finalist in the Large Workplace Category (400-750 employees) of the IBM Kenexa Best Workplaces Awards for the ninth year running.

Auckland, 19 September 2016 – Ambitious goals set by the Distribution team at AA Insurance have paid off this year as the company was presented with the Supreme Award for customer service at the annual New Zealand CRM Contact Centre Awards on Friday.

Auckland, 15 September 2016 – AA Insurance has been named as a finalist in two categories of the 2016 New Zealand Insurance Industry Awards.

Auckland, 12 September 2016 – AA Insurance is introducing full home replacement cover for damage caused by things like fire, flood or storm. It’s a significant move, and a timely one as recent data shows there has been a leap in fire claims.

Concerns about malicious damage by tenants may be keeping landlords awake at night, but their fears are unfounded.

Auckland, 11 July, 2016 – AA Insurance is one of the top performing brands in digital experience, according to SAP’s inaugural New Zealand Digital Experience Report.

AA Insurance has claimed the Canstar Blue customer satisfaction award for home and contents insurance for the fourth year running.

AA Insurance is warning Kiwi home owners against the domino effects of a poorly maintained home, where the consequences can get expensive.

AA Insurance has taken away two golds at this year’s Reader's Digest Quality Service Awards, scoring top ratings in both car, and home and contents insurance.

The most common DIY-related home and contents claims from AA Insurance

A damaged jade cabbage sculpture, a stolen horse massager and foldable electric skateboard. They’re just some of the interesting, quirky, and downright unusual claims the team at AA Insurance has covered over the past few years.

A full copy of AA Insurance’s September 2015 submission is available online here. This submission is our response at that time to the Government’s proposed changes to the Earthquake Commission Act 1993 (the EQC Act).

Burglary might seem like the big risk when people go on holiday, but it’s actually holiday time accidents at home that are the biggest hazard, according to AA Insurance.

Don’t advertise to thieves - remove valuables from your car

AA Insurance has been ranked New Zealand’s Most Improved Large Workplace in the IBM Kenexa Best Workplaces survey.

Only one in three Kiwis agree they would investigate a triggered burglar alarm, or call the police when they hear one, says a new AA Insurance survey.

Auckland, 18 September 2015 – An article printed in today’s National Business Review (NBR) magazine with the headline “Vero subsidiary ordered to pay up” has created confusion for some.

Of all New Zealanders, the over-sixties are the most confident they’re managing their home insurance well, according to a new home survey by AA Insurance.

Honda Torneo tops the list for the fourth consecutive year Auckland, 6 July, 2015 – The Honda Torneo could be considered the unluckiest car in the country, after topping the most frequently stolen car list for the fourth consecutive year, according to AA Insurance.

AA Insurance says that claims doubled over the weekend as a result of the flooding in the North Island. The company is ready and waiting to help lower North Island customers with their flood-related claims, and is urging those requiring emergency repairs to call as soon as possible.

Easter’s a time for bunnies, buns and chocolate but it also marks the start of prime storm season, and with it damage to Kiwi homes, says AA Insurance.

Images and videos are only protected if you save them and back them up properly.

Auckland, 18 December 2014 – Burglars aren’t the only threat to your home during the holiday season, says AA Insurance. It’s more likely to be broken water pipes, burst hot water cylinders and power outages that cause headaches for homeowners.

Auckland, 9 December 2014 – Over a third of Kiwis say they leave valuable possessions in their car, where they are vulnerable to opportunistic thieves, according to a recent AA Insurance survey.

Auckland, 17 November 2014 – How much do you know about your car insurance? Chances are not as much as you think. According to a recent survey by AA Insurance, the average score of 1,000 Kiwi drivers who were quizzed about car insurance was only 40% – or a ‘D’ grade.

Auckland, 29 October 2014 – Most Kiwis don’t leave a note if they damage a parked car, according to AA Insurance.

Auckland, 15 September 2014 – Burglars are nearly four times more likely to break-in to Kiwi homes when people are at work or home than while they are away on holiday, according to AA Insurance.

More uninsured Kiwis face debt as the number of crash claims increase

Auckland, 9 July 2014 – AA Insurance is urging homeowners to tie down their trampolines, and fasten their outdoor furniture to prevent damage or injury as high winds and heavy rain continue to lash the country.

Auckland, 30 June 2014 – While Kiwis love to watch cooking shows, they aren’t always so attentive when it comes to their own cooking, with one third of all home fires starting in the kitchen, according to AA Insurance.

Auckland, 11 June 2014 – AA Insurance is urging customers requiring emergency repairs after last night’s storm to call as soon as possible.

Auckland, 27 May 2014 – Third time unlucky for the Honda Torneo, after it topped the most frequently stolen car list for the third consecutive year.

Auckland, 30 October 2013 – Despite being illegal, texting while driving remains the number one distraction for drivers, according to the AA Insurance 2012-2013 Drivers Index survey.