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Tie down trampolines, fasten outdoor furniture

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Auckland, 9 July 2014 – AA Insurance is urging homeowners to tie down their trampolines, and fasten their outdoor furniture to prevent damage or injury as high winds and heavy rain continue to lash the country.

Suzanne Wolton, AA Insurance Head of Customer Relations, said, “During each storm we have a number of preventable claims related to trampolines and other outdoor equipment flying over to the neighbours’ and damaging their property, or creating havoc on our customers’ properties.  This storm is no different, with the upper North Island taking a battering overnight, and more wild weather anticipated to move down the country today.

“To avoid these types of incidence be sure to store away or secure items that may move during a storm, such as garden equipment, outdoor furniture and sports gear such as trampolines. In the past we’ve had claims whereby these types of large objects have ended up damaging cars, fences, and even the neighbours’ roofs and guttering. We want people to avoid this kind of damage to property, or worse, an injury to themselves or others.”

There have also been substantial power outages reported, so it’s a good idea for customers to check their electrical appliances and turn off anything unnecessary before the power goes back on. If you are affected by the storm AA Insurance advises customers to contact their insurer as soon as possible to make a claim, especially if they need emergency repairs.

In the meantime, homeowners should make preparations for their belongings and home. With significant high gusts and rain warnings forecast for later today it’s vital that any urgent repairs to keep homes watertight and safe are carried out as soon as possible.

“Now’s a good time to check your property, and secure anything that could cause damage to parts of your, or your neighbours’, property,” said Suzanne.

AA Insurance advises its customers to:

  • Secure or move your outdoor furniture inside

  • Unplug appliances which may be affected by electrical power surges. If power is lost unplug major appliances

  • Pull curtains and drapes over windows to prevent injury from shattered or flying glass

  • Do not attempt to repair any damage until it is safe to do so

  • If there is water in your light fittings, turn your lights off and call an electrician immediately

  • If it is safe to do so, place a tarpaulin over any areas where the roof is leaking

  • If the floors are wet, lift your furniture off the floor to prevent staining

  • Keep your damaged items if you can or take photos – this is useful to confirm what needs replacing

  • Call 0800 500 216 as soon as possible to report any damage to your property especially if you need emergency repairs.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 860 staff look after almost 470,000 customers with 930,000 policies.

We proudly partner with Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (11 consecutive years since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (since 2019).

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email nicoles@botica.co.nz

Media contacts

Customer enquiries

Call us on 0800 500 231 or contact us


Journalist only enquiries

Amanda Fifield

Corporate Communications Specialist, AA Insurance

Mobile: 027 406 1787 Email: mediacontact@aainsurance.co.nz

Lizzie Johnston

Corporate Communications Team Leader, AA Insurance

Mobile: 021 023 60262 Email: mediacontact@aainsurance.co.nz

Rachael Joel

Group Account Director, Botica Butler Raudon

DDI: (09) 303 3862 Mobile: 021 403 504 Email: rachaelj@botica.co.nz

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