Policy updates

Changes to your policy notices.

• Your policy schedule now includes more information about your policy. For example, we’ve now noted the date of birth for any policy holders and/or any drivers recorded.

• We’ve included any authorised individuals you’ve added to your policy on your policy schedule under 'Who's authorised'. An authorised individual has the same authority as you and can act on your behalf for some or all of your insurance policies. They have full access to the records of the policies for which you have given authority and can ask about or change your policy or account information. For example, this person could:

  • make a claim

  • access previous claims information

  • change an address

  • cancel or start a new insurance policy for you

If you'd like to add or remove an authorised individual from your policy, just get in touch and our team will be happy to help.

• Some details noted on your policy schedule may be some of the factors we take into consideration when we calculate your premium, so please look through these carefully to make sure they’re correct. In some cases, the information we hold may not be up to date. Where this is the case, you’ll note we’ve included either ‘unknown’ or ‘to be advised’ – please get in touch so we can update your insurance policy.

• The sum insured amount for your home, contents and/or rental home automatically appreciates at each renewal to account for increases to building materials, repair and labour costs. While your policy will include an adjustment for inflation, it won't include any changes, additions or omissions to your property, such as adding a car port, or removing a fence. It's important that you take the time to review your sum insured and contact us if you need to make any changes to your policy. Find out more about sum insured in our blog.

• The agreed value of your car is automatically reviewed at each renewal and may be adjusted as the value changes with age and use. It’s important you check the value shown on your policy schedule and get in touch with us if you have any concerns or need to make any changes.

• We’re now providing you with a breakdown of your total premium when you take out or renew a policy. This will breakdown your base premium, any applicable taxes and levies, the cost of any optional benefits you’ve added to your policy as well as any discounts you’ve had applied. Visit aainsurance.co.nz/premiums for information on what can influence premiums or read our blog about understanding your premium.

• If you’ve chosen to pay for your policy via direct debit, you’ll now receive an instalment schedule outlining the details of your direct debit as well as the scheduled payment dates and amounts for your period of cover.

Changes to policy discounts.

We’ve reviewed the discounts we offer and have decided we’re no longer offering a Multi Policy Discount or a Policy Loyalty Reward for new and renewing policies. If you have active policies with us that currently have this discount applied, you’ll continue to receive the discount until your next renewal date.

AA Insurance is also no longer offering an Alarm Discount, so we’ve changed the way we refer to any alarm you have in your home. If you’ve advised us that there’s an audible or monitored alarm installed at your home and this is noted on your policy schedule alongside other details of your home, then this has been applied as a rating factor when calculating your premium.

In addition, we’ve been working with the New Zealand Automobile Association to celebrate our partnership and as a result have increased the level of AA Member Discount we offer across most eligible policies. You can find more details on the levels of discount and whether you qualify at aainsurance.co.nz/aa-member-discount and the full terms and conditions of this discount at aainsurance.co.nz/discount-terms.

Policy excesses have been updated.

Previously, we had up to seven different excess options available depending on your policy. Effective 28/04/2025 for new policies and 21/10/2025 for renewing policies, we’ve simplified and reduced the number of excess options we have available on our policies down to three or four options, depending on your policy. If you don't see your excess here, then it would have changed.

Our new excess options are:

Please look through your policy schedule to ensure you’re aware of your excess amount. Please note that your excess impacts your premium; the higher your excess, the lower your premium, and vice versa. Additional excesses may apply in certain situations – see your policy schedule for more details. Find out more about excesses in our blog.

Changes to payment options.

Alongside our existing fortnightly and monthly direct debit payments, we’re now able to offer an annual direct debit payment for your policy. This means your annual premium would be debited from your chosen bank account or credit/debit card on your renewal date each year, and your cover would automatically renew. If you'd like to set this up, please get in touch. If you’d prefer to take care of your annual premium payment yourself, you can still pay by credit/debit card, internet banking or at AA Centres. Keep in mind that your payment choice impacts your premium, and you pay less if you choose to pay annually.

If you’ve chosen to pay for your policy by direct debit instalments, we can now offer more options with when your premium payments are deducted. With most New Zealand banks moving to seven-day banking, your direct debit payments can now be processed any day of the week, including weekends and public holidays. Let us know if you need to adjust when your payments are deducted.

If you’ve chosen to pay for your premium with a lump sum annual payment each year. We previously provided you with a PRN (payment reference number) to use while making payment through internet banking. Going forward, simply put your policy number in the particulars field for your renewal payment. Please see your renewal letter for ways to pay your premium.

Changes to My AA Insurance access.

My AA Insurance is only available for personal car, home, contents and landlord policies. This means that if the main policy holder of your policy is a company or trust, you won’t be able to register for My AA Insurance and view these policies in your policy list online. If you’d like to confirm the details of your cover or want to make any changes, simply contact us and our team will be happy to help.