We’re working hard to earn the trust of New Zealanders. That means ensuring you can easily read and understand our insurance policies.
In 2019 we completed a review of our personal insurance policies and decided it was time to simplify insurance. We set out to rewrite our policies in plain English to ensure our customers could easily read and understand their insurance. Working with Write Limited, we’re proud to now hold the WriteMark on our personal insurance policies.
We’re committed to making insurance clear and easy to understand for all New Zealanders. To achieve the WriteMark Plain Language Standard on our personal insurance policies is confirmation that we’re on the right track.
Richard Park General Manager - Marketing, Portfolio & Pricing
Who or what is WriteMark?
The WriteMark is promoted and managed by Write Limited, New Zealand’s leading plain language consultancy. It is a quality mark awarded to documents or websites that achieve a high standard of plain language. The WriteMark gives independent proof that the writing meets a high standard of plain language.
Being a WriteMark holder, you can be sure that our personal insurance policy documents:
have been checked against rigorous independent criteria
are focussed on the needs of the intended audience
are easy to read, understand, and act on.
These documents all hold the WriteMark. They set out what is and isn’t covered under your policy.