New Zealand's Most Trusted General Insurer

We’re proud to say New Zealanders voted us Most Trusted General Insurer for twelve years running in the Reader’s Digest Trusted Brands survey. Our goal is always to provide exceptional service. And it seems the way we’re working, is working for our customers.

Trust is important when it comes to insurance. After all, when you pay your premiums you expect your insurer to be there for you when you make a claim. At AA Insurance, we genuinely care about our customers and will do our utmost to help, whether you're making a claim or simply updating your address.

Quality Service Awards

We’re delighted to be recognised by New Zealanders with the gold award for delivering exceptional customer service for both Car Insurance and Home & Contents Insurance.

This is the eighth consecutive year (2015-2022) we’ve won gold for Car Insurance in the Reader’s Digest Quality Service Awards. For Home & Contents Insurance, we have been consistently awarded either gold or silver since 2015.

Colmar Brunton Corporate Reputation Index

We’re proud to be recognised by the Colmar Brunton Corporate Reputation survey for the seventh year running, ranking fifth among 100 of New Zealand’s most successful companies.

Our reputation is very important to us, and we love looking after our customers’ insurance needs. We’re here for you, when you need us. Whether it’s updating your address or helping you make a claim, we’re here to make it as easy and stress free as possible.

So, it means a lot to be recognised for the way we’ve been doing things, and makes us proud of our people, who are there for you everyday.

Companies are ranked on the four pillars of reputation: leadership and success, fairness, social responsibility and trust. The inaugural Corporate Reputation Index survey was released in 2015.

New Zealand’s Direct Insurer of the Year

It’s great to be recognised as New Zealand’s Direct General Insurance Company of the Year for 2019. We love talking to our customers and helping get your insurance needs sorted!

Being a direct insurer means a few things for us at AA Insurance. We love talking directly to our customers about your insurance needs, whether you’re making a claim or changing your address. We’re here to make it easy for you.  

So, it means a lot to be recognised for the way we’ve been doing things and makes us proud of our people, who speak directly to you, our customers, everyday. 

As voted by insurance industry leaders in the Direct Insurer category of the 2012, 2013, 2014, 2015, 2018 and 2019 New Zealand Insurance Industry Awards.

Canstar Award for Most Satisfied Customers

We are proud to have taken the top spot in Canstar’s 2021 Award for Most Satisfied Customers in Home & Contents Insurance, recording a 5-star rating in five of the seven categories.

Canstar is a research company that provides customer satisfaction ratings across a wide range of products and services, including home and contents insurance. Value for money; ease of claim; cost; comprehensiveness of cover; customer service and communication were all categories assessed in this survey. We were delighted to have earnt top marks in most of those categories, including a 5-star rating for Overall Satisfaction!

We strive to provide the best customer experience possible, from Sales and Service to Claims, and are so proud to be recognised in this way for the hard work our people put into being there for our customers every day.

Ready to make the switch?

Protect your car, home and contents with AA Insurance. You don’t need to wait until your current policy renews, you can switch at any time.

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Providing insurance options for New Zealanders. From car insurance to home and contents, we offer various options so that you can stay covered.

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