We’re working hard to earn the trust of New Zealanders. That means ensuring you can easily read and understand our insurance policies.

Why WriteMark?

In 2019 we completed a review of our personal insurance policies and decided it was time to simplify insurance. We set out to rewrite our policies in plain English to ensure our customers could easily read and understand their insurance. Working with Write Limited, we’re proud to now hold the WriteMark on our personal insurance policies.

We’re committed to making insurance clear and easy to understand for all New Zealanders. To achieve the WriteMark Plain Language Standard on our personal insurance policies is confirmation that we’re on the right track.

Richard Park
General Manager - Marketing, Portfolio & Pricing

Who or what is WriteMark?

The WriteMark is promoted and managed by Write Limited, New Zealand’s leading plain language consultancy. It is a quality mark awarded to documents or websites that achieve a high standard of plain language. The WriteMark gives independent proof that the writing meets a high standard of plain language.

Being a WriteMark holder, you can be sure that our personal insurance policy documents:

  • have been checked against rigorous independent criteria
  • are focussed on the needs of the intended audience
  • are easy to read, understand, and act on.

Why choose AA Insurance?

NZ's most trusted insurer

Thanks for voting us New Zealand's Most Trusted General Insurance provider for ten years running. Earning your trust is one thing. But keeping it is everything.

Our awards

We put you first

We put our customers' needs first and pride ourselves on working with them to eliminate stress and uncertainty.

Contact us

Easy, stress-free claims

One of our Customer Managers will guide you through the entire process. They'll keep you fully informed, making sure things stay on track and hassle-free.

Making a claim with us