About Our Company
AA Insurance has been offering general insurance to New Zealanders for 30 years. Our products have been developed right here in New Zealand with Kiwis in mind. We pride ourselves on offering competitive and flexible cover while delivering top notch customer service.
AA Insurance is an independently operated New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited (‘NZAA’). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity as the lead partner of its Beds for Kids programme, Student Volunteer Army, and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park.
AA Insurance has an AA- (Very Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd.
Our purpose and values
We care, we help, and we get things sorted for our customers. We believe if we get this right, everything else follows.
Our values guide the way we act, towards each other and our customers. Our people really do believe in what we do and why we do it.
Recent recognition
We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 14 years running (since 2011) and named Canstar's 2023-2024 Home and Contents Outstanding Value Award winner and Canstar's 2024 Outstanding Value Car Insurance winner. We have also been recognised in the Kantar Customer Leadership Index (since 2019) and the Kantar Corporate Reputation Index (since 2015) currently ranked 6th amongst 100 of New Zealand’s most successful companies.
Insurance isn’t just about the products we offer; it’s about how we show up for our customers when and where they need us. We’re proud to be recognised by our customers in the Reader’s Digest Quality Service Awards, awarded gold for Car Insurance for the tenth consecutive year and awarded gold four years in a row for Home & Contents Insurance.
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Join the team
We're not just another workplace – we're a team of people striving to make a real difference to the lives of as many Kiwis as we can. We look for people who understand what doing the right thing means and can be there for our customers in their time of need.
Sustainability at AA Insurance
Having a strong sustainability conscience is an important driver of our culture and strategy. We’re committed to operating our business so we meet the needs of today, while ensuring we can be here for our people, customers and communities well into the future.
Sponsorships and community partnerships
We’re focused on supporting what’s important to our customers, people and communities. We connect with communities via a range of activities in partnership with organisations that are making a meaningful difference.