About Our Company
AA Insurance has been offering general insurance to New Zealanders for 28 years. Our products have all been developed right here in New Zealand with Kiwis in mind. We pride ourselves on offering competitive and flexible cover while delivering the best customer service in the industry, we think these independent awards endorse just that:
Kiwis have voted us Reader's Digest 'Most Trusted General Insurer' since 2011.
We’ve been recognised by Reader’s Digest in the Quality Service Awards for Car Insurance since 2015.
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our 930+ staff look after over 480,000 customers with 970,000 policies.
We proudly partner with Variety NZ and Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (2019 and 2020).
AA Insurance has an AA- (Very Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.
Our purpose and values
We care, we help, and we get things sorted for our customers. We believe if we get this right, everything else follows.
Our genuine values guide the way we act, towards each other and our customers. Our people really do believe in what we do and why we do it. We celebrate and acknowledge people who are dedicated to making a difference to our customers. It’s an attitude that guides everything we do.
1994 AA Insurance was set up as a joint venture between GIO Australia and the New Zealand Automobile Association.
Joining forces with Royal & Sun Alliance (later Promina)
2002 Royal & Sun Alliance Insurance (New Zealand) Limited, a new joint venture partner, acquired a 68% shareholding in AA Insurance Limited.
2003 Royal & Sun Alliance altered its organisational structure and listed on the New Zealand stock exchange as Promina. Royal and Sun Alliance changed its name to Vero Insurance New Zealand Limited and becomes an integral part of the Promina family.
Partnership with Suncorp
2007 Promina was bought by the Suncorp Group, one of Australia's top 20 listed companies.
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL)