Your security and privacy are important to us. To help you be confident that what you receive is legitimate, we’ve outlined some of the ways you might hear from us.
Emails
- Quotes, new policies and policy updates: If you’re getting a quote, setting up a new policy or making changes to your cover, you’ll receive your quote or policy information from noreply@aainsurance.co.nz. You’ll receive these shortly after speaking with our team or completing these transactions online, and they’ll include your quote or policy number in the subject line.
- Renewal: Approximately one month before your policy expires, your renewal documents will be sent to you. If you’ve chosen to receive policy related communications through email, these will come from noreply@aainsurance.co.nz and will include your policy number in the subject line.
- Copy of renewal documents: some customers may receive an email confirming they'll be receiving a copy of their renewal documents through email shortly. These emails will come from customerservice@aainsurance.co.nz and won't include your policy number in the subject line.
- Service: Our contact centre team may get in touch with information or questions about your policy with us. These emails will come from customerservice@aainsurance.co.nz, and will usually include your policy number in the subject line.
- Claim: If you’ve made a claim with us, you’ll receive communications from myclaim@aainsurance.co.nz with your claim number in the subject line.
- Newsletter and tips: From time to time we may send you tips and tricks for looking after your insurance. We may also send information about new products or services, competitions and offers. When we do, these emails will come from care@e.aainsurance.co.nz or noreply@connect.aainsurance.co.nz. These emails might not include your policy number in the subject line.
- Customer competitions: Often, winners of our customer competitions will be notified via support@aainsurancerewards.co.nz or 0800 66 44 77.
Our communications may include one of our free to call numbers listed below. Rest assured, these contact numbers all come through to our contact centre, however these unique numbers direct your call to specific teams so we can help you as quickly as possible.
You can find more information about how and when you can contact us here.
Text
- If you’ve chosen to receive policy related communications through email, you may receive a text message when we’ve sent your renewal documents, after you’ve made a change to your policy or if we haven’t successfully received a direct debit payment. You may also receive texts confirming details about claims you make with us. These texts will come from 5163.
We’ll never ask you to share any passwords, or credit/debit card information outside of a secure payment portal.
If you’re still unsure if the call, email or text message you’ve received is from us, please get in touch and we’ll be happy to confirm this with you. You can also find more information about protecting yourself from online scams and fraud in our blog here.