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About Our Company

AA Insurance has been offering general insurance to New Zealanders for 20 years. Our products have all been developed right here in New Zealand with Kiwis in mind. We pride ourselves on offering competitive and flexible cover while delivering the best customer service in the industry, we think these independent awards endorse just that:

  • We’ve won the Canstar Blue 'Most Satisfied Customers' award for the last six years for Home and Contents Insurance.
  • Kiwis have voted us Reader's Digest 'Most Trusted General Insurer' since 2011.
  • We’ve been recognised by Reader’s Digest in the Quality Service Awards for Car, Home & Contents Insurance since 2015.

The numbers

AA Insurance launched in 1994 as a joint venture between New Zealand Automobile Association and Vero Insurance New Zealand Limited. We employ more than 700 staff throughout New Zealand and are proud to be named as New Zealand’s Best Large Workplace in the IBM Kenexa Best Workplaces Survey for 2016 and 2011. On top of that, we have consistently been a finalist since 2008.

We have over 385,000 customers and look after over 745,000 home, contents, vehicle and small business insurance policies.

Our purpose and values

We aim to eliminate stress and provide certainty for our customers.  We believe if we get this right, everything else follows.

Our genuine values guide the way we act, towards each other and our customers. Our people really do believe in what we do and why we do it. We celebrate and acknowledge people who are dedicated to making a difference to our customers. It’s an attitude that guides everything we do.

Our history

1994 AA Insurance was set up as a joint venture between GIO Australia and the New Zealand Automobile Association.

Joining forces with Royal & Sun Alliance (later Promina)

2002 Royal & Sun Alliance Insurance (New Zealand) Limited, a new joint venture partner, acquired a 68% shareholding in AA Insurance Limited.

2003 Royal & Sun Alliance altered its organisational structure and listed on the New Zealand stock exchange as Promina. Royal and Sun Alliance changed its name to Vero Insurance New Zealand Limited and becomes an integral part of the Promina family.

Partnership with Suncorp

2007 Promina was bought by the Suncorp Group, one of Australia's top 20 listed companies.

Suncorp Group and the New Zealand Automobile Association are joint venture partners of AA Insurance Limited.