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Insurance Excesses

An excess is the amount you must contribute toward a claim for each event that occurs.

If you need a reminder of the excess amount you have agreed to, you can find this on your most recent policy schedule or call us on 0800 500 213.

Ways to claim


0800 500 216   

Our contact centre is open from 8am - 8pm Monday to Friday & 8am - 6pm on weekends & public holidays.

From overseas:

Call us on +64 9 927 2306

By post:

AA Insurance
P.O. Box 992
Shortland Street
Auckland 1140