Financial wellbeing
We’re here to help
Life can take unexpected turns, and sometimes things get tough. Whatever you're facing, we're here to help. Depending on your situation, our specialist support team can explore options to keep you protected, or where the right help sits beyond insurance, we can point you towards independent organisations and community services. There's no judgement here, and you only need to share what you're comfortable with. Just let us know what's going on, and we'll help you find the right place to start.
Ready to talk? Fill out our form and we’ll be in touch.
Get in touch
Our financial hardship support request form is a simple way to let us know you'd like a hand. It only takes a few minutes, and there are no wrong answers – you can share as much or as little as you're comfortable with. Once you've filled it out, one of our specialist team members will be in touch to talk things through. If you need support filling out this form, please contact us on 0800 500 231.
If there's anything affecting your wellbeing or safety, or how we can safely contact you, you're welcome to let us know. You don't need to share medical or personal details.
How it works
Tell us you'd like support
Fill out our short support request form, or give us a call.
We'll get in touch
One of our specialist team members will call you back - the same day where reasonably practicable, and no later than 2 business days. We'll take the time to understand what's been going on for you, so you don't need to explain everything more than once.
We'll talk it through
Together we'll check that your cover still suits your situation, and explore the support options that could help. We'll work through this with you, at your pace.
We'll agree a plan
We'll confirm what we've agreed in writing. If your circumstances change, you can get in touch with us at any time.
Find the support you need
Debt is slowing me down
Help on my AA Insurance Policy
I want to improve my financial literacy
Help me track and save money
I'm feeling overwhelmed
What extra support can I get?
Other support available
Sometimes the right support goes beyond insurance. With your okay, we can give you details of independent organisations who specialise in helping during tough times. Our page on further assistance may help you understand what extra support may be available.
If you're already working with a financial mentor or budgeting service, they're welcome to support you through this too. We can also point you to free financial mentoring and local community services through the Family Services Directory.
Contact us
Prefer to talk with us directly?
We're here to help.
- Call us: 0800 500 231
- Ask for support online: fill out our short support request form and we'll be in touch. If you'd like a hand completing the form, give us a call on 0800 500 231 and we'll talk you through it.
Privacy notice information
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