I have received a letter, email or text about a refund for a No Claims Bonus benefit error. Is this a scam?

Your security and privacy are important to us. To be confident what you receive is legitimate, check the email address or web address contains aainsurance.co.nz. We’ll never ask you for passwords or PIN numbers. Feel free to call us if you feel unsure.

We’ve identified that some customers may not have had their No Claims Bonus applied correctly to their current or previous AA Insurance Comprehensive Car insurance policy and are entitled to a refund. For customers where we don’t have their current bank account, we’re asking customers to call our team on 0800 500 231, 8am - 8pm Monday to Friday or 8am - 6pm weekends. If we call you about this refund the call will originate from +64 9 352 6800.

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