Manage your policy
If you need to get your insurance sorted, this is the place to do it.
Whether you need to pay for your policy, request some policy information or change your details – you can do it online.
There are still things we may need to help with over the phone. Simply call us on 0800 500 213 - we're happy to help.
What you can do when you're logged in to My AA Insurance:
Frequently asked questions
There are a number of ways you can pay your premium:
To pay your renewal premium online, use your credit card or debit card to pay your policy.
You can pay your premium from your bank account. Select AA Insurance – Premium as the Bill Payee. Enter your Customer PRN in the Particulars field. The PRN is your Payment Reference Number; please refer to your most recent policy schedule.
Call us on 0800 500 213 to pay your premium via credit or debit card or set up direct debit payments. You can pay fortnightly or monthly from your bank account or credit card. Give us a call and we can arrange it all over the phone.
Search for an AA Centre where you can pay your premium.
Choosing to pay by monthly or fortnightly instalment affects your premium. You’ll pay less if you choose to pay annually. See our terms for more information.
You can find your policy number in the top right hand corner of your most recent policy documents. Or contact us and we can help.
If you take out two or more insurance policies with us, you’ll automatically qualify for a Multi Policy Discount. Depending on when you take out your policies, your discount can be applied at the time you pay, or as a refund once your policies have been issued. If you’re a small business insurance customer please call 0800 500 231 and speak to one of our consultants to make sure your Multi Policy Discount is applied.
This will automatically be applied to your policies when they next renew.
If you’re not sure you qualify, call us on 0800 500 213 and one of our friendly consultants can talk to you about your specific situation.
To find out if you’re already registered you can use the ‘Forgot your email address?’ link found on the log in page of My AA Insurance. This will tell you if your email address is linked to your details.
Firstly, please check that your email address has been properly registered by selecting the ‘Forgot your email address?’ link on the My AA Insurance log in page. You’ll be asked to verify a few details, then we can let you know what email address you used to register. You can then reset your password when prompted if you need to.
If you're still unable to log in, please contact us and we can help.
You need this in order to create your account on My AA Insurance. If you’re the only person insured on your policy, you'll automatically be the main policy contact.
If there's more than one person insured on your policy, you can contact us to check who your main policy contact is.
Policy documentation sent from 23 May 2017 will identify the main policy contact in the ‘Who’s Insured’ section of your policy schedule.
Login to My AA Insurance and select the policy you want to update from your policy list. Then select ‘Update your policy’ from the top left menu. From here, go to the ‘Contact preference’ and select email. Please use a valid mobile number and email address.
If you have more than one policy, you'll need to update each policy individually.
AA Personal Membership opens the door to a world of fantastic services and exclusive motoring, travel, insurance and other discounts. And the longer you’ve been with us the more you’ll save. We're here to help.