AA Insurance wins two global learning development awards

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Auckland, 1 September 2020 – AA Insurance has won twice for learning development at the 2020 Brandon Hall Group Excellence Awards, scoring gold for its Sales Training Program and bronze for its Claims Assist Inductions.

The Excellence Awards recognise organisations around the world that develop programs, strategies, systems, tools and processes in multiple areas, including Learning and Development, Leadership Development, and Talent Management and Acquisition.

AA Insurance’s Learning and Organisational Development team submitted two joint entries in the Learning and Development category with remote learning specialist, Immersive Solutions.

  • The Best Use of Games and Simulations for Learning for a workplace-learning program recognises one or several gaming components in the course of an overall learning program and /or models that illustrate a real-world example or experience. AA Insurance took gold for its sales training program, which utilises a sales adventure game to replace traditional roleplays.

  • The Best Unique or Innovative Learning and Development Program for a workplace-learning program recognises innovation and drives positive organisational outcomes.  AA Insurance took bronze for its virtual reality experience, developed for the induction of Claims Assist staff.

“Our learning development is always evolving to utilise the most up-to-date and appropriate ways of helping teach our people – be that low -board games or high-tech virtual reality,” says Nikki Howell, Head of People and Capability at AA Insurance.

“We’ve worked with Immersive Solutions for a couple of years to get this right for our staff. They are fantastic to work with and are full of creative ideas to help bring learning to life for our people,” she says.

She says organisations put such a high value on the Brandon Hall Group Excellence Awards that entries reached a record number this year, amidst the global pandemic, and she is humbled and delighted AA Insurance was recognised among other global companies.

“We’re immensely proud of these awards as they validate the great work we’re doing to help our people develop in their roles, the business, as well as the insurance industry. Looking back, this has been vitally important given the changing nature of work during these unprecedented times.”

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 860 staff look after almost 470,000 customers with 930,000 policies.

We proudly partner with Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (11 consecutive years since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (since 2019).

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email nicoles@botica.co.nz

Media contacts

Customer enquiries

Call us on 0800 500 231 or contact us


Journalist only enquiries

Amanda Fifield

Corporate Communications Specialist, AA Insurance

Mobile: 027 406 1787 Email: mediacontact@aainsurance.co.nz

Lizzie Johnston

Corporate Communications Team Leader, AA Insurance

Mobile: 021 023 60262 Email: mediacontact@aainsurance.co.nz

Rachael Joel

Group Account Director, Botica Butler Raudon

DDI: (09) 303 3862 Mobile: 021 403 504 Email: rachaelj@botica.co.nz

Marketing and sponsorship enquiries

Email: brandteam@aainsurance.co.nz