AA Insurance wins two global learning development awards

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Auckland, 1 September 2020 – AA Insurance has won twice for learning development at the 2020 Brandon Hall Group Excellence Awards, scoring gold for its Sales Training Program and bronze for its Claims Assist Inductions.

The Excellence Awards recognise organisations around the world that develop programs, strategies, systems, tools and processes in multiple areas, including Learning and Development, Leadership Development, and Talent Management and Acquisition.

AA Insurance’s Learning and Organisational Development team submitted two joint entries in the Learning and Development category with remote learning specialist, Immersive Solutions.

• The Best Use of Games and Simulations for Learning for a workplace-learning program recognises one or several gaming components in the course of an overall learning program and /or models that illustrate a real-world example or experience. AA Insurance took gold for its sales training program, which utilises a sales adventure game to replace traditional roleplays.

• The Best Unique or Innovative Learning and Development Program for a workplace-learning program recognises innovation and drives positive organisational outcomes.  AA Insurance took bronze for its virtual reality experience, developed for the induction of Claims Assist staff.

“Our learning development is always evolving to utilise the most up-to-date and appropriate ways of helping teach our people – be that low -board games or high-tech virtual reality,” says Nikki Howell, Head of People and Capability at AA Insurance.

“We’ve worked with Immersive Solutions for a couple of years to get this right for our staff. They are fantastic to work with and are full of creative ideas to help bring learning to life for our people,” she says.

She says organisations put such a high value on the Brandon Hall Group Excellence Awards that entries reached a record number this year, amidst the global pandemic, and she is humbled and delighted AA Insurance was recognised among other global companies.

“We’re immensely proud of these awards as they validate the great work we’re doing to help our people develop in their roles, the business, as well as the insurance industry. Looking back, this has been vitally important given the changing nature of work during these unprecedented times.”