Applies to new and renewing policies with a period of insurance starting on or after 22 May 2022
Welcome to AA Insurance
Thank you for choosing AA Insurance. When you
need us, we’ll get things sorted for you.
This policy document explains your insurance cover,
your responsibilities and how to make a claim.
Please read it carefully and keep it in a safe place.
How to contact us
Or if you would prefer to phone us:
- For sales, service and general queries, call us on 0800 500 213
- For claims queries, call us on 0800 500 216
The documents that make up your insurance contract
Your insurance contract consists of this policy
document and your most recent policy schedule.
Your policy document and policy schedule are
designed to be read together.
When read together, your policy schedule and policy
document outline your cover, which is the insurance
we agree to provide you. This cover is governed by the
limits, terms and conditions set out within this policy
document and your policy schedule.
Your policy schedule takes priority if the information
in this policy document and your policy schedule
is different.
We agree to provide cover as long as you have paid
your premium.
You have a cooling-off period if you change your mind
We provide you with a 21-day cooling-off period if you
change your mind. You can cancel your policy within
21 days from the day your policy started, as long as
you have not made a claim.
If you choose to cancel your policy within this period,
we will cancel your policy back to the policy start date
and refund you the full amount of any premium paid.
The cooling-off period does not apply if you renew
your policy or if you have sold the insured vehicle.
If you have a concern
We value our customers and aim to deliver the best
service possible. We also appreciate and encourage
your feedback – the good and the bad. If you’re
unhappy with one of our policies, our service or a
decision on your claim, please tell us.
Often a quick conversation can help sort things out.
If we can’t reach a resolution, please let us know.
We can explain our complaints procedure to you,
and we have a Customer Resolution Service to help
you if needed.
Headings and defined words in your policy
We have used the headings in this policy document to
help guide you. These headings are purely descriptive
in nature. You should not rely on headings to interpret
the policy
Words in italics have specific definitions
Some words in this policy document are in italics.
These words have specific meanings. We have
explained them in the ‘Definitions’ section at the end
of this policy document.
The meaning of other common words in your policy document
We use some common terms throughout this policy document.
The meaning of these words are explained below.
‘We’, ‘us’ or ‘our’
When we say ‘we’, ‘us’ or ‘our’, we mean AA Insurance Limited.
‘You’ or ‘your’
When we say ‘you’ or ‘your’, we mean the insured and any other
persons insured.
Cancelling your policy
If you choose to cancel your policy
You may cancel your policy at any time, unless you
have made a claim.
If you cancel your policy outside the cooling-off period
and you have not made a claim, we will refund you
any amount we owe after the cancellation date.
We will deduct any cancellation fee shown on your
policy schedule from the amount we refund you.
If we choose to cancel your policy
We may cancel your policy at any time by notifying
you in writing. The cancellation will take effect on the
7th day after we have sent the notice. We will refund
you any amount we owe after the cancellation date.
What you are covered for
Item 1: Cover for loss to your vehicle
We will cover you for loss or damage to the insured vehicle in accordance with the level of cover selected
by you (Comprehensive, Third Party, Fire & Theft, or
Third Party) and as set out below.
For the purposes of cover under this module, the
insured vehicle includes all of the following:
- the standard manufacturer’s equipment and options
- any accessories
- any modifications that have been fitted to the insured vehicle that we have agreed to cover.
However, the insured vehicle does not include:
- modifications we have not agreed to cover
- personal effects and household contents (such as clothing, sporting or recreational equipment, tools, eyewear, cell phones, tablets, or laptops) in the insured vehicle or trailer.
Description of use
The insured vehicle is covered when used:
- in the course of your business, and
- for private or domestic purposes.
You must tell us if you change the use of the
insured vehicle or your business, profession or
occupation changes.
Comprehensive
If your policy schedule shows ‘Type of cover:
Comprehensive’, we will insure you for damage to the
insured vehicle that happens anywhere in New Zealand
during the period of insurance.
Third Party, Fire & Theft
If your policy schedule shows ‘Type of cover: Third
Party, Fire & Theft’ we will insure you for the following
events that happen anywhere in New Zealand during
the period of insurance:
- loss or damage to the insured vehicle caused by fire
- damage to the ignition of the insured vehicle caused by attempted theft or vandalism
- theft of the insured vehicle.
Third Party
If your policy schedule shows ‘Type of cover: Third
Party’, you do not have cover for any loss of or damage
to the insured vehicle.
Item 2: Legal liability
We will cover you for your legal liability to third parties
as a result of use of a commercial vehicle.
The most we will pay for legal liability is the total of
$20million for any one event including related legal
costs and expenses incurred with our consent.
We will pay up to:
- $20million for ‘Cover for property damage’
- $250,000 for ‘Cover for reparations’
- $1million for ‘Cover for exemplary damages’
- $500,000 for ‘Cover for weight damage’.
If the cover provided under this item is insufficient to
cover both you and any other person entitled to cover
under this item, it will apply in priority to you.
Cover for property damage
We will cover your legal liability for damage to
physical property arising from an event in
New Zealand involving the insured vehicle during
the period of insurance.
Cover for reparations
We will cover your liability to pay reparation in respect
of death, personal injury, or loss of or damage to
physical property arising from an event in New Zealand
caused by, or in connection with the insured vehicle
during the period of insurance. However, there is no
cover for reparation arising from prosecution of an
offence under the Health and Safety at Work Act 2015.
Cover for exemplary damages
We will cover your legal liability for exemplary or
punitive damages awarded by any New Zealand court
in respect of personal injury.
A $5,000 excess applies to these claims.
Cover for weight damage
We will cover your liability for damage caused by the
weight of the insured vehicle including the weight of
the load carried.
A $5,000 excess applies to these claims.
Cover for marine liability
We will cover you for General Average and Salvage
charges adjusted per the contract of affreightment and
governing law and practice for which you have a legal
liability when the insured vehicle is transported by sea
or air between places in New Zealand.
Additional liability cover
We will also cover legal liability for ‘Cover for property
damage’, ‘Cover for reparation’, ‘Cover for exemplary
damages’, and ‘Cover for weight damage’ where:
- another person is driving the insured vehicle with your consent and is not otherwise excluded from the policy cover
- the damage was caused by any trailer while attached to the insured vehicle provided it is not insured under any other policy
- the damage was caused by items falling from the insured vehicle or any trailer or caravan attached to the insured vehicle
- you are using an uninsured vehicle that does not belong to you, however, there is no cover for the vehicle being driven
- a vehicle not belonging to you and not provided by you is being used in connection with your business by any person in your employment, however, there is no cover for the vehicle being driven
- while any vehicle hired-in by you is being used in connection with your business by any hired in-driver, however, there is no cover for the vehicle being driven.
What you are not covered for
This policy does not cover any of the following:
- legal defence costs, court costs and any levy, fine or penalty (other than for reparations) arising from a prosecution of any offence under any Act, rules or by-laws, against you, your employer, or any person using the insured vehicle
- legal costs incurred by any other party that you agree to or are ordered to pay
- legal liability that you assume by agreement unless you would have been liable anyway (or are ordered to pay)
- liability in connection with the bringing of a load to the insured vehicle or taking away the load from it
- liability for the death or injury of any person who was in charge of the insured vehicle at the time of the damage
- for any damage to property belonging to you, or in your care, custody or control, unless that property:
- belongs to the passengers in the insured vehicle, or
- is an inoperative vehicle that you are towing (but not for financial gain).
Limits on what we will pay
Comprehensive
If your policy schedule shows ‘Type of cover:
Comprehensive’, the most we will pay for any one
event is the total of:
- the Agreed Value of the insured vehicle, or the Market Value of the insured vehicle, whichever is shown on your policy schedule
- $20million for Item 2: Legal liability
- the maximum you are entitled to under the following Automatic extensions:
- ‘Road cleaning and load recovery costs’
- ‘Transport and accommodation’
- ‘Emergency costs’
- ‘Trailers’
- ‘Hire of a vehicle following theft of your vehicle’
- the maximum you are entitled to under the Additional extension – ‘Hire of a vehicle following an accident’, if you have chosen this.
Third Party, Fire & Theft
If your policy schedule shows ‘Type of cover: Third
Party, Fire & Theft’, the most we will pay for any one
event is the total of:
- the Agreed Value of the insured vehicle, or the Market Value of the insured vehicle, whichever is shown on your policy schedule if your claim is for fire or theft
- $20million for Item 2: Legal liability
- the maximum you are entitled to under the Automatic extension – ‘Cover for accidents with an uninsured third party’.
Third Party
If your policy schedule shows ‘Type of cover: Third
Party’, the most we will pay for any one event is the
total of:
- $20million for Item 2: Legal liability
- the maximum you are entitled to under the Automatic extension – ‘Cover for accidents with an uninsured third party’.
Automatic extensions
The following extensions are automatically included in
your cover.
Replacement vehicle
We will insure a replacement vehicle for its Market Value on the same terms that apply to the insured vehicle, provided:
- you tell us within 30 days of the purchase date of the replacement vehicle
- you pay any extra premium which we may require.
Invalidation
We will cover the insured when the insured vehicle is
being used in a manner to which an exclusion would
apply, providing:
- the use was without the insured's knowledge
- the insured has not waived any right of recovery against the driver or person responsible for the damage
- the insured co-operates fully in any subrogated recovery action.
However, there is no liability cover for the driver or
person responsible for the damage and ‘Cover for
exemplary damages’ does not apply.
The most we will pay for any one event is $75,000.
Comprehensive extensions
The following extensions only apply if your policy schedule
shows the insured vehicle has ‘Type of cover: Comprehensive’.
Road cleaning and load recovery costs
We will pay the reasonable costs for any of the
following resulting from the damage:
- cleaning up and clearing away any debris and spillage
- recovering and reloading any load lost or fallen from an insured vehicle
- transferring the load carried on, lost or fallen from an insured vehicle to another vehicle and removing it to the nearest place of safety.
The most we will pay is $20,000 for any one event.
This automatic extension does not cover any fine,
penalty or order for reparation.
Transport and accommodation
If the insured vehicle cannot be driven, or you are unfit
or unable to drive, we will pay the reasonable costs of:
- transporting you and your passengers to their home or place of work
- temporary accommodation for you and for your passengers if you are unable to return to the place you are currently living or staying.
The most we will pay is $5,000 for any one event.
Additional vehicle cover
We will insure an additional vehicle for its Market Value
on the same terms that apply to the insured vehicle.
We will pay up to the additional vehicle's Market Value
or $100,000, whichever is the lesser, provided:
- you tell us within 30 days of the purchase date of the additional vehicle, and
- you pay any extra premium which we may require.
New vehicle cover
If we classify the insured vehicle as a total loss, and it
is less than one year old, we may at our option decide
to replace the insured vehicle with a new vehicle. If we
do this, we will also pay any on-road costs.
The replacement vehicle:
- will be the same make, model and specification as the insured vehicle
- will be fitted with the same options, modifications and accessories as those fitted to the insured vehicle
- must be available in New Zealand.
If we do not replace the insured vehicle, we will pay the
Agreed Value, less your total applicable excess and any
on-road costs that are not fully paid or up to date.
This automatic extension applies only to cars, vans,
utility vehicles and SUVs.
Keys and locks
We will cover you for the necessary costs of rekeying,
recoding or replacing the key mechanism, locks, and
keys if the keys have been subject to damage, or are
believed on reasonable grounds to have been duplicated.
The most we will pay is $5,000 for any one event.
Trailers
We will cover you for damage to a domestic trailer
owned, hired or leased by you whilst attached to the
insured vehicle.
However, this extension doesn’t cover any of the following:
- caravans, boat, horse or camper trailers
- trailers which are insured by another policy
- trailers which can’t be towed by the insured vehicle
- trailers which are not attached to the insured vehicle
- the contents of any trailer.
We will pay the Market Value of the trailer up to a
maximum of $1,000 for any one event.
Hoist breakdown
We will cover you for mechanical breakdown or failure
of hoists which is not due to wear and tear.
The most we will pay for any one event is $5,000.
Tyres and tracks
We will insure you in respect of any loss to any tractor
or implement tyres or tracks (excluding inner tubes)
fitted to the insured vehicle while it is in use.
There is no cover for normal wear and tear, or if the insured vehicle is primarily used or operated on public roads.
The most we will pay is $1,000 per tyre or track for any
one event.
Hire of a vehicle following theft of your vehicle
If the insured vehicle has been stolen and not
recovered, we will cover the reasonable cost of hiring a
replacement vehicle.
We will cover the costs incurred after you have notified
us of the theft until any of the following occur:
- the day after the insured vehicle is recovered
- on completion of repairs should the insured vehicle be recovered damaged
- your claim is settled as determined by us.
If you hire or borrow a vehicle which is a different make
or model to the stolen insured vehicle, we may reduce
proportionately the amount otherwise payable under
this extension. No compensation will be paid if you have
a free replacement or surplus vehicle available.
The most we will pay for any one vehicle is $150/day
and $3,000 in total per event.
Where you are using a substitute vehicle and you are
required to insure it, we will cover the vehicle on the
same terms that apply to the insured vehicle, provided
the substitute vehicle is of a similar type to the
insured vehicle.
Emergency costs
We will pay the reasonable costs for any of the following:
- moving the insured vehicle to the nearest repairer or place of safety
- storage of the insured vehicle
- essential emergency repairs so you can get the insured vehicle to your destination or to a repairer
- salvage or recovery of the insured vehicle.
Employees’ vehicles
We will cover employees' vehicle as if they were an
insured vehicle while being used for your business
when such use invalidates the employees' own vehicle
insurance or where the vehicle is uninsured.
The most we will pay for any one employees' vehicle
is $75,000.
This automatic extension will only apply to a vehicle
that is not normally used by your business, and is not
used for more than 14 days per annum.
Excess-Free Glass Cover
No excess applies to claims for sudden and accidental
physical damage to your windscreen or window glass
provided there is no other damage to the insured vehicle.
However, we don’t cover any of the following under this
automatic extension:
- sunroofs, glass roofs, mirrors, headlights, tail lights, lamp covers or any other glass or transparent plastics, or for the replacement of anything attached to the windscreen or window glass; you will need to pay your excess for claims involving these
- any damage, wear, tear or deterioration to the insured vehicle that must be repaired to enable glass to be fitted
- the replacement of any undamaged glass or parts of the insured vehicle in order to create a match.
Third Party and Third Party, Fire & Theft extension
The following extension only applies if your policy schedule shows the insured vehicle has ‘Type of cover:
Third Party’ or ‘Third Party, Fire & Theft’.
Cover for accidents with an uninsured third party
We will cover damage to the insured vehicle, if all of
the below criteria are met:
- the damage was the result of an accident caused by an uninsured third party
- you give us the correct name and contact details of the uninsured third party
- you give us the correct registration number of the other vehicle
- the uninsured third party confirms their involvement in the event
- we agree the driver of the insured vehicle was not at fault.
We will settle your claim in one of the following ways:
- ‘Repairing your vehicle’
- ‘Paying the costs to repair’
- ‘Paying your claim as a total loss’.
However, the most we will pay is $5,000 for any
one event.
Additional extensions, memoranda and endorsements
If any of the following extensions or memoranda
apply, they will be shown on your policy schedule
under ‘Additional extensions’.
Unless otherwise stated these extensions and
memoranda are subject to all provisions of this
policy module.
If there is any conflict or inconsistency between this
extension or memoranda, only the more particular
extension or memorandum will apply.
Entanglement
The ‘Entanglement’ exclusion is deleted.
Deep frying equipment
If the insured vehicle is used for any deep frying with
oil or fat you warrant that:
- each vat is fitted with a close-fitting steel lid that is shut when the vat is not in use, and the lid is readily available to cover the vat in the event of a fire
- a fire blanket with minimum dimension of 1.8m by 1.8m is installed in a conspicuous place close to, but not less than 2m from, the frying operation and that the fire blanket is readily accessible for immediate use during any deep-frying operation
- a fully charged wet chemical extinguisher or other similar ’F’–rated fire extinguisher complying with the New Zealand Standard NZS 4503 (Hand Operated Fire Fighting Equipment) is installed in a conspicuous place close to, but not less than 2m from, the frying operation and is accessible for immediate use during any deep-frying operation
- all thermostats, pans, blankets and extinguishers are always maintained in good working order • extraction filters are cleaned weekly and extraction flues and ducting inspected monthly and cleaned as necessary
- where the fryer is an electric fryer a separate non-adjustable manual reset thermostat is fitted to it and set to disconnect the power supply when the temperature of the cooking liquids reaches 220 degrees centigrade, and
- all cooking liquids for disposal are always stored in a metal bin with a close-fitting metal lid until removal from the insured vehicle.
If you are not the user of the insured vehicle or operator
of the equipment, you will in writing instruct the user
and operator to carry out all the requirements above to
ensure that the terms of this extension are always met.
Hire of a vehicle following an accident
If damage prevents you from using the insured vehicle
we will cover the reasonable cost of hiring a substitute
vehicle provided:
- the insured vehicle has suffered damage for which the claim is payable under ‘What you are covered for – Item 1: Cover for loss to your vehicle’, and
- compensation for the substitute vehicle will begin when the insured vehicle is delivered to the repairer to start the repair, or from the date of the damage if the insured vehicle is totally disabled or lost at that date.
If you hire or borrow a vehicle which is a different
make or model to the insured vehicle, we may reduce
proportionately the amount otherwise payable under
this extension. No compensation will be paid if you
have a free replacement or surplus vehicle available.
The most we will pay for any one vehicle is $150/day
and $3,000 in total per event.
Where you are using a substitute vehicle and you are
required to insure it, we will cover the vehicle on the
same terms that apply to the insured vehicle, provided
the substitute vehicle is of a similar type to the
insured vehicle.
Making a claim
This section explains what you need to do when you
make a claim.
Claims conditions
You must co-operate with us and give us any
information or help we ask for in relation to your claim.
As soon as you are aware of an event, circumstance or
occurrence you or any driver must comply with all the
following conditions:
- take all reasonable steps to minimise the loss and prevent further damage
- tell the police in the case of theft, burglary, vandalism or arson, or the attempt at these
- do not admit responsibility for any loss, damage or liability
- do not, without our consent, incur any expense or negotiate, pay, settle, or make any agreement in relation to any claim
- tell us if you or any person entitled to cover is charged with any offence in connection with the use of the insured vehicle or any other vehicle which has resulted in loss or damage to physical property or personal injury to another person
- do not make any offer of reparation (including as part of any case management conference or sentencing hearing) without getting our prior consent in writing.
As soon as possible you or any driver must also:
- tell us of the event and give full details and circumstances of what has happened, including details of everyone involved
- send us all relevant communications which you receive
- obtain our permission before you incur any expense, other than the reasonable cost of urgent work to prevent further loss or damage
- keep damaged property for our inspection
- make the insured vehicle available for inspection and assessment before any repairs are carried out
- provide a detailed description of the lost, damaged or stolen items, proof of ownership and any other information or evidence that we may require
- let us at our expense and in your name to take any action necessary against any other party and to take over and conduct the defence and settlement of any claim against you
- provide all reasonable assistance and co-operate with us and our assessors, investigators, lawyers or anyone else we appoint to assist, in the making of your claim, its settlement and any defence of a potential claim against you or any action against anyone else.
If you do not comply with these conditions
If you do not comply with any of these conditions,
we can:
- decline your claim
- recover from you what we have already paid.
After your claim is accepted
If any lost or stolen property for which we have paid a
claim is later found or recovered, you must:
- tell us immediately, and
- if we request it, hand the property over to us.
We have the right to keep any property, including any
proceeds from its sale, for which we have paid a claim
under this policy subject to adjustment if you have not
been fully indemnified for your loss.
If any person is ordered to make or otherwise makes
reparation to you for loss or damage to any property
for which we have paid a claim under this policy, you
must reimburse us for that payment as soon as any
reparation is made, subject to adjustment if you have
not been fully indemnified.
You will have to pay an excess
An excess is the amount you must pay for each
individual event. We may deduct your excess from the
total settlement amount.
The total excess is determined by the circumstances of
your claim. You might have to pay more than one type
of excess when you make a claim. The excesses will be
noted in this policy document and/or in your
policy schedule.
If you claim under more than one policy with us for
loss, damage, or liability caused by a single event
or occurrence at the same location, you will only
have to pay one excess. This will be the highest total
applicable excess. This does not apply to any loss
caused by natural disaster damage.
A series of events arising from any one cause during
any period of 72 consecutive hours will be treated as
one event for the purposes of determining the excess
you need to pay.
How we will settle your claim
We will choose to settle your claim in any of the
following ways:
- Repairing your vehicle
- Paying the costs to repair
- Paying your claim as a total loss.
Repairing your vehicle
When we choose to repair your vehicle
We can choose to repair the insured vehicle if it has
been damaged and we believe all the following:
- the insured vehicle can be repaired safely
- the insured vehicle is more cost-effective to repair than to pay the Agreed Value or the Market Value, whichever is shown on your policy schedule.
When we arrange to repair the insured vehicle, we will
ensure it is repaired to a standard comparable to the
condition of the insured vehicle immediately before
the damage.
We will choose repairers from our group of
AA Insurance repairers.
If we repair your vehicle to a better condition
If the repairs will put the insured vehicle in a better
condition than it was immediately before the event,
we will discuss this with you before any repairs begin.
If we agree to complete repairs that are unrelated to
your claim, you must pay the extra costs.
When we repair or replace parts of your vehicle
We will decide whether damaged parts and accessories
on the insured vehicle are repaired or replaced.
If we decide to replace parts on the insured vehicle,
we will decide whether to use new, recycled or
reconditioned parts. We will use original manufacturer
branded parts, except for windscreens and window
glass. When available, windscreens and window glass
will be replaced with compatible aftermarket glass
that meets all Australasian safety standards.
If we decide to replace accessories for the insured vehicle,
we will replace accessories with the nearest equivalent
item which is readily available in New Zealand.
This item will have the same function, characteristics
and specifications as the damaged or stolen accessory,
but will not necessarily be the same brand, price,
model or colour.
You must let us take ownership of any parts or
accessories we have replaced that have been damaged,
lost, or stolen and are recovered.
Paying the costs to repair your vehicle
We can choose to pay the cost to repair the insured vehicle to a standard comparable to the condition of
the insured vehicle immediately before the event.
We will pay the lowest of the:
- reasonable cost of the repairs as estimated by our assessor
- amount we would have paid if we arranged the repair ourselves.
We will not be responsible for the quality of
workmanship provided by the repairer. We will not
provide any guarantee relating to the repair.
For any part not available in New Zealand, the most we
will pay is the lowest of the:
- manufacturer’s last known list price in New Zealand
- price of the part’s closest New Zealand equivalent
- cost of having a new part made in New Zealand.
We will not pay shipping or freight charges for parts
that are sourced outside of New Zealand.
Paying the costs to repair or replace your
vehicle’s accessories
We can choose to pay the cost to repair or replace
damaged or stolen accessories on the insured vehicle.
If we choose this option, we may pay you with cash,
a voucher or a store credit for the repair cost or
replacement value of any accessories.
The replacement value will be determined by the retail
price of an item that is readily available in New Zealand
with the same functions, characteristics and specifications
as the damaged or stolen accessories. This value
may take into account any discount to us from
our suppliers.
Paying your claim as a total loss
We will choose to determine the insured vehicle as a
total loss if we believe any of the following:
- it is not safe to repair the damage to the insured vehicle
- the cost of repairing the insured vehicle is more than the Agreed Value or Market Value, or it is uneconomic to repair
- the insured vehicle has been stolen and has not been found within 10 days.
What happens when your vehicle is a total loss
If we have determined the insured vehicle as a total
loss, we will choose to settle your claim in one of the
following ways:
- paying the Agreed Value or the Market Value of the insured vehicle, whichever is shown on your policy schedule
- replacing the insured vehicle if you meet the criteria under Automatic extension – ‘New vehicle cover’ and we select that option.
We will deduct your total applicable excess, and any
on-road costs that are not fully paid or up to date,
from your settlement payment.
Once your claim is settled, the insured vehicle,
including all accessories and modifications, becomes
our property. We will also be entitled to any refund of
on-road costs. This includes when the insured vehicle
is recovered after it has been stolen.
Your premium and policy when your claim is a
total loss
When your claim is a total loss, you must pay the total
premium for the entire period of insurance shown on
your policy schedule in full before we can settle your
claim. If you are paying your premium by instalments,
we will deduct any unpaid instalments from your
settlement payment.
Your policy will end on the date of the event, and you
will not be able to claim on any subsequent event.
You will not receive any refund of your premium.
What you are not covered for
This section explains what your policy does not cover.
These exclusions apply to all sections of this policy.
Intentional damage
This policy does not cover any loss, damage or
liability, directly or indirectly caused by, arising from
or involving acts or omissions which are intentional,
reckless, deliberate, malicious or have criminal intent
by you, anyone covered by this policy or any person
with a financial or ownership interest in the insured vehicle or in your business.
Existing damage
This policy does not cover an event which happened
before your policy started.
Driving under the influence or leaving the scene of
an accident
This policy does not provide cover if the person using
the insured vehicle at the time of the event:
- failed to stop or left the scene of an accident when it is an offence to do so, or
- was under the influence of alcohol, drugs or any other intoxicating substance, or
- had a blood or breath alcohol level in excess of the legal limit or if after the event failed or refused to take any test for alcohol or drug content in the body, breath or blood after being lawfully required to do so.
This does not apply if the driver has stolen the insured vehicle and you have made a complaint to the police.
Breach of licence or driving conditions
This policy does not provide cover when the insured vehicle is being used or driven by any person who at
the time of the event:
- was not legally licenced to drive in New Zealand • was not complying with the conditions of their driver’s licence
- had been advised, directed or instructed not to drive by a medical or other professional
- was in breach of the legal requirements relating to driving hours
- is otherwise excluded from cover under this module.
However, we will not apply this exclusion if the driver
has stolen the insured vehicle and you have made a
complaint to the police.
Faulty workmanship
This policy does not cover loss, damage or liability
directly or indirectly caused by, arising from or
involving poor, defective or faulty workmanship,
design or manufacture, structural or inherent defect.
Wear, tear or gradual damage
This policy does not cover any loss, damage or
liability, directly or indirectly caused by, arising from
or involving any of the following:
- wear and tear, rust, or corrosion
- rot, mould, mildew, fungi, or smoke damage which has happened gradually
- action of micro-organisms, particles, or action of light
- atmospheric or climatic conditions.
This policy does not cover any loss, damage or
liability, directly or indirectly caused by, arising
from or involving gradual deterioration, blockage, or
depreciation of the insured vehicle.
Undamaged property
This policy does not cover any loss, damage or liability
associated with the cost of painting, repairing or replacing
an area, set or part of the insured vehicle that was not
damaged in the event, or that is not related to your claim.
This policy also does not cover any loss, damage or
liability arising because paint, features, fabrics, or
other parts of the insured vehicle cannot be matched.
Consequential loss or costs you incur
This policy does not cover any of the following:
- loss of use of the insured vehicle
- consequential losses of any kind
- costs or expenses you may incur to prove or help us with your claim
- repairs that are not related to your claim.
This exclusion includes, but is not limited to, the following:
- loss of income
- loss of or reduction in value
- additional costs incurred
- your time or anyone else’s time or materials used
- inconvenience or disruption
- expenses and liability incurred due to the insured vehicle not being able to be used.
Tyre damage
This policy does not cover loss or damage to tyres
caused by the application of brakes or by punctures,
cuts or bursts. However, we will pay for damage to
tyres caused by malicious damage by third parties.
Weight damage
This policy does not cover loss or damage to any
property (including any road) arising from vibration
caused by the insured vehicle, or the weight of the
insured vehicle including the weight of the load
carried by the insured vehicle.
Water damage
This policy does not cover any loss, damage or
liability, directly or indirectly caused by, arising from
or involving water damage due to defective or blocked
drainage systems, leaking seals or gaskets.
Mechanical or electrical breakdown
This policy does not cover loss or damage to, or failure
of, mechanical, electrical or electronic parts of the
insured vehicle or any damage resulting directly or
indirectly from a mechanical, electrical or electronic
failure or breakdown.
Pest damage
This policy does not cover any loss, damage or liability,
directly or indirectly caused by, arising from or involving
insects, pests, vermin, rodents, or possums.
Excesses and other insurance
This policy does not cover your excess on this or any
other policy.
This policy does not provide cover where cover is
provided by other insurance or by a warranty or
guarantee. We will not contribute towards any claim
made under any other policy.
Entanglement
This policy does not cover damage to any insured vehicle that is an agricultural implement or machine
arising from ingestion or entry of any foreign body or
object into that insured vehicle, except where you have
selected the Additional extension – 'Entanglement’.
Vehicle use
This policy does not cover the insured vehicle when it
is being used for any of the following, unless we have
agreed in writing:
- for hire or to carry fare-paying passengers
- for or in any protest, civil disruption, unlawful purpose or criminal activity
- racing, or being tested for racing of any kind including pace-making, trials, tests, demonstrations or similar events
- on any track, circuit, speedway, racing arena or any other similar surface or location, unless it forms part of race track driver training or race track vehicle handling lessons where the training or lessons are provided by a professional driving instructor
- outside New Zealand
- as a tool of trade or item of mechanically propelled plant or item of machinery and not being used or operated solely as a vehicle.
Overloaded or unsafe vehicles
This policy does not cover the insured vehicle if it is:
- overloaded such that it is or has been loaded in excess of the manufacturer’s recommended specifications or contrary to any Act, or
- being used in an unsafe or unroadworthy condition.
Cover will still apply if you can prove that you and
the driver were unaware of such condition, your lack
of knowledge was reasonable, and you had taken all
reasonable steps to maintain the insured vehicle.
Pollution or contamination
This policy does not cover any loss, damage or liability
caused by, arising from, or involving, pollution
or contamination.
Accident Compensation Act 2001
This policy does not cover any money that could
be recovered from the Accident Compensation
Corporation under the Accident Compensation
Act 2001, future amendments to the Act, or any
replacement Act.
This policy also does not cover any money that
cannot be recovered from the Accident Compensation
Corporation because of any of the following:
- a victim has not claimed what they are entitled to under the Act
- a victim has not claimed within the time required under the Act
- the Accident Compensation Corporation has decided to decline a claim or limit their liability to a victim.
Confiscation
This policy does not cover any loss, damage or liability
connected in any way with the insured vehicle being
confiscated or seized by anyone with a financial
interest in the insured vehicle.
This policy does not cover any loss, damage or liability
connected in any way with confiscation, destruction,
acquisition, designation, or decision by government or
public or local authorities.
Electronic data
This policy does not cover damage, cost or liability,
directly or indirectly caused by, arising from,
contributed to by, or in any way connected to any of
the following:
- electronic data being damaged, distorted, deleted, corrupted, altered, misinterpreted, or misappropriated
- error in creating, amending, entering, deleting or using electronic data
- inability or failure to receive, send, access or use electronic data for any period of time
- any loss of use, reduction of functionality, repair, replacement, restoration or reproduction of any electronic data
- the value of any electronic data
- a computer virus.
Cyber events
This policy does not cover damage, cost or liability, directly
or indirectly caused by, arising from, contributed to by,
or in any way connected to a cyber act or cyber incident.
However, we will not apply this exclusion for any of the
following:
- an event otherwise covered by this policy that causes a cyber incident
- damage resulting from an event otherwise covered by this policy that has been caused by a cyber incident or cyber act.
Communicable disease
This policy does not cover any damage, cost, any other
sum of any kind, or liability, directly or indirectly
caused by, arising from, contributed to by, or any way
connected to any of the following:
- communicable disease
- the fear or threat of any communicable disease, whether it is actual or perceived
- actions by any person, entity or public authority to respond to, control, prevent or suppress communicable disease.
Any other sum of any kind also includes any increased
or additional costs or expenses of a claim that is
otherwise covered by this policy.
Communicable disease means any disease that can
be transmitted by any substance or agent, directly or
indirectly from one organism to another, including any:
- virus, bacterium, parasite, or any other organism
- any variation of the above, whether considered living or not.
Communicable disease also includes any Infectious
Disease or Quarantinable Disease as defined in
or declared under the Health Act 1956, future
amendments to the Act, or any replacement Act.
This exclusion applies, regardless of any other
contributing cause or event that happens at the
same time or some other time.
War, terrorism or nuclear incidents
This policy does not cover any loss, damage or
liability, directly or indirectly caused by, arising from,
or involving:
- war, invasion, act of foreign enemy, hostilities, civil war or warlike operations (whether war is declared or not)
- mutiny, civil commotion assuming proportions of or amounting to a popular uprising, military uprising, rebellion, revolution, insurrection, military or usurped power
- any act, including but not limited to the threat, or use of violence, which from its nature and context is done for, or in connection with, political, religious, ideological, ethnic, or similar purposes including the intention to influence any government and/or to put the public or any member of the public in fear
- nuclear weapons, ionising radiations, or contamination by radioactivity from nuclear fuel or the combustion of waste from nuclear fuel.
Unlawful or otherwise prohibited to insure
This policy does not cover any loss, damage, personal injury, liability or prosecution of any type, directly or
indirectly caused by, or arising from any act, event,
occurrence or thing against which insurance is either:
- unlawful, or
- prohibited by any sanction, prohibition or restriction under the laws or regulations of any jurisdiction applicable to us or our parent company or its ultimate controlling entity.
You must tell us about certain things
Some parts of this policy can cover other parties as
well as you. You and any person covered by this policy
must meet all the following conditions and obligations
to benefit from any cover under this policy. We will not
pay any claim where any person covered under this
policy does not meet any of the terms and conditions.
Nothing in this policy affects the common law rights
of either party, including our right to avoid your policy
for non-disclosure. This means your policy will be
treated as if it never existed and any claim payments
must be returned to us.
You must disclose material information and give us
full and accurate statements
Your policy with us relies on the accuracy of the
information supplied by you, or any person on your
behalf. You must advise us of all material information
before the start of this policy and before each renewal
or variation of the policy.
You must also give us full and accurate information
and answer honestly, correctly and completely all
questions we ask you. Failure to do so entitles us to
deny any claim and to cancel this and any other policy
you have with us from the date the information should
have been provided.
You must tell us if there is a change in circumstances
You must tell us immediately of any change in
circumstances that has happened after the start of
this policy or that you know is going to happen and
which may increase any of the following:
- the amount of the risk
- the risk of loss, damage or liability
- the risk of insuring you.
As a result of these changes in circumstances, or
if you fail to tell us immediately of any change in
circumstances, we may:
- change your policy terms and make alterations to your premium
- reduce cover or change limits
- not insure you for any loss, damage or liability that happens after the date of the change in circumstances
- cancel your policy.
You must comply with certain conditions
You must avoid loss, damage or liability
You must take all reasonable care to avoid doing
anything that could result in a claim, and at your cost
and expense, must take reasonable steps to:
- ensure all property covered by this insurance is kept safe and protected from possible loss or damage
- maintain any protective devices, including but not limited to alarms, in an operational condition
- avoid any loss, damage or personal injury to any person or thing for which you could be held legally liable
- comply with all legal requirements for the safety of people or property.
You must not transfer your legal rights
You must not assign or transfer, or attempt to assign
or transfer this policy or your interest in this policy to
any other party.
How we administer your policy
Paying premiums
If your premium is overdue, we may refuse to make
any claim payments until your overdue premiums
have been paid.
If there is a change to your premium which remains
unpaid, or you do not pay the full amount of your
premium, we may reduce the period of insurance in
line with the proportion of the unpaid premium.
If your premium remains unpaid for 28 days, your
policy will automatically be cancelled and you will not
be sent a cancellation notice.
Sending notices
We will send any notice, policy schedule or other
written documents to your last known physical, postal
or email address.
Noting interested parties
By noting an Interested Party on your policy schedule,
you are authorising us to disclose your information
to them. If your policy schedule shows an Interested
Party, we may partially or fully settle your claim by
making a payment to them, fulfilling our obligations
under this policy. Anyone noted as an Interested Party
is not covered by this policy and cannot make a claim
under this policy.
You are jointly insured
All those listed as insured are jointly insured and are
considered to act with the expressed authority of
each other. This means that if anyone does or fails to
do anything so that there is no cover, there will be no
cover for any of the insureds.
Each insured has the right to:
- make a change to the policy
- make a claim under the policy
- receive claim proceeds under the policy, and
- cancel the policy.
Currency
All amounts referred to in your policy are expressed
in New Zealand currency and include Goods and
Services Tax (GST). We will pay all claims in
New Zealand currency.
Governing law
This policy is governed by New Zealand law, and the
New Zealand courts have exclusive jurisdiction over
any legal proceedings about it.
Definitions
AA Insurance repairers
A repairer whom we have selected to repair vehicles on
our behalf.
Accessories
An item kept in or on the insured vehicle that is not
directly related to the function of the insured vehicle.
This includes but is not limited to any of the following:
- fitted entertainment, communications and navigation systems
- child restraints or seats
- tools and breakdown equipment permanently kept in the vehicle, purchased by you to repair the vehicle
- vehicle seat covers
- roof racks
- first aid kit, torch, fire extinguisher
- aftermarket wheels.
Agreed Value
The Agreed Value shown on your policy schedule. This
is the amount determined when your policy begins
and at each renewal. The Agreed Value is reviewed at
each renewal and may be adjusted as the value of the
insured vehicle depreciates with age and use.
You can discuss the value with us at any time. By paying
your premium, you have accepted the Agreed Value.
Business
The business and occupation described on your
policy schedule.
Computer system
Any of the following systems:
- computer, communication system, or any other electronic device
- hardware, software, server or cloud
- any microcontroller.
A computer system also includes any system, output
or data storage device that is similar to those
mentioned above.
Cyber act
One or more unauthorised, malicious or criminal acts
involving accessing, using, processing, or operating of
any computer system. This also includes any threat or
hoax of these acts.
Cyber incident
Any of the following:
- one or more errors or omissions involving accessing, using, processing, or operating any computer system
- one or more occurrences when any computer system is partially or totally unavailable
- one or more failures to access, process, use or operate any computer system.
Damage
Sudden, unforeseen, accidental physical loss and
sudden, unforeseen, accidental physical damage
that occurs at a specific place and time.
Electronic data
Facts, concepts and information converted to a form
useable for communications, display, distribution,
interpretation or processing by electronic and
electromechanical data processing or electronically
controlled equipment.
Employee
Any of the following while working for any insured in
connection with the business:
- a person under a contract of service or apprenticeship with any insured
- a person hired or borrowed by any insured
- a labour only sub-contractor.
Event
A sudden, accidental and unforeseen occurrence that
causes loss or damage that you do not intend or expect.
Insured
The person, company, or entity listed as ‘Who’s insured’
on your policy schedule domiciled in New Zealand.
Insured vehicle
The vehicle shown on your policy schedule.
Market Value
The reasonable retail value of the item immediately
before the event occurred, as determined either by us
or by an independent valuer.
Material information
Any information which might influence the decision
we make as to whether to provide insurance and if so
on what terms and at what premium.
Modification
Any change or alteration made to the insured vehicle
beyond the manufacturer’s original specification.
This includes but is not limited to any of the following:
- performance enhancements, structural changes
- a non-standard exhaust
- changes to the engine, steering, suspension or chassis
- changes to the computer or fuel system
- custom paint work and cosmetic upgrades
- electrical equipment.
Natural disaster
Earthquake, tsunami, volcanic activity, hydrothermal
activity, geothermal activity, subterranean fire, or fire
resulting from any of these.
Natural disaster damage
Any of the following:
- damage directly or indirectly caused by or resulting from natural disaster
- damage occurring (whether accidentally or not) as the direct result of measures taken under proper authority to avoid the spreading of, or otherwise to reduce the consequences of, any such damage but does not include any damage for which compensation is payable under any Act.
On-road costs
Vehicle registration fees or road user charges.
Period of insurance
When your policy starts, to when it ends. It is shown on
your policy schedule, unless the policy is ended earlier.
Personal injury
Any of the following:
- death, or physical external or internal bodily injury
- illness, sickness, disease, debilitating or degenerative condition, or disability
- mental injury, mental anguish, shock, or fright.
Persons insured
Any of the following:
- any person who holds the position of or performs the duties of director, executive officer, trustee, secretary, manager, partner, or who holds any other position as an employee of the insured while acting in that capacity
- the officers, committees and members of the insured's own canteen, social sports and child care facilities or welfare organisations, first aid, fire and ambulance services, pension fund management and administrative committees in their respective capacities as such
- any subsidiary company.
Policy schedule
The most recent policy schedule we have sent you which
includes, who’s insured, business description, business
address and the policy modules you have selected.
Reparation
An amount ordered by a New Zealand Court under
Section 32 of the Sentencing Act 2002 to be paid to
the victim of an offence. Reparation does not include:
- damages, court costs, fines, penalties, any other form of criminal sanction, non-pecuniary relief, taxes, any payment deemed to be unlawful to insure against; or
- your defence costs in relation to an offence.
Subsidiary company
Any of the following:
- any company that, at the inception of the period of insurance, by any applicable legislation, was or is deemed to be a subsidiary of the insured
- any company in which the company named in your policy schedule:
- owns or directly or indirectly controls more than fifty percent of the issued share capital
- controls the composition of the board of directors
- exercises effective management and control, either directly or through one or more of its subsidiary companies, or
- any other company whose accounts are consolidated into those of the company named in your policy schedule in accordance with the relevant New Zealand Accounting Standard.
Vehicle
Any type of machine on wheels or on self-laid tracks
made or intended to be propelled by other than
manual power and any trailer made or intended to be
drawn by any such machine while attached to it.