Portable Contents and Stock Policy Module

For sales, service and general queries, call us on 0800 500 213

For claims queries, call us on 0800 500 216

during business hours for loss of money at your premises or your sites of contract

outside of business hours for loss of money that was in a securely locked safe or strongroom

for loss of money while in transit.

loss of money at your residential premises or the premises of any persons insured, or

outside of business hours for loss of money that was not in a securely locked safe or strongroom.

loss due to errors in receiving or paying out

loss occurring while the money is entrusted to any person other than you, or any agent, or any professional money carrier

financial loss resulting from payment of money in exchange for any cheque that is subsequently dishonoured

loss occurring while the money is in an unlocked and unattended vehicle

financial loss resulting from theft of money or fraud by any of your employees, however, this exclusion does not apply to loss discovered within 72 hours of the act of theft or fraud.

forcible entry to or exit from any enclosed building; the burglary excess shown in your policy schedule will apply to claims under this part of this extension, or

violence or threat of violence to persons; the standard excess shown in your policy schedule will apply to claims under this part of the extension.

by you or by any of your employees

by any fraudulent scheme or device or false pretence practised on you or on any other person having care of the insured property

from any motor vehicle that is not securely locked

of items specifically excluded from cover on your policy schedule.

removal of stock, plant and other contents whether damaged or undamaged;

disposal of debris (including any kind of solid, liquid or gaseous matter) from the location of the insured property and the area immediately adjacent to the location of the insured property.

for a specified items, the applicable Sum Insured

for unspecified electronic, computer and mobile devices:

we will not provide cover for any person or corporate body whose interest has not been declared to us by the time cover becomes payable

the most we will pay to any other person or corporate body will be no more than what we would have paid to you

any such person or corporate body is not an insured or person insured under the policy and has no right to claim under the policy.

Fire and Emergency New Zealand, or

any oil company, or

any other party to an agreement that has been declared to and accepted by us,

the storage of goods, or

the leasing of property,

each vat is fitted with a close-fitting steel lid that is shut when the vat is not in use, and the lid is readily available to cover the vat in the event of a fire

a fire blanket with minimum dimension of 1.8m by 1.8m is installed in a conspicuous place close to, but not less than 2m from, the frying operation and that the fire blanket is readily accessible for immediate use during any deep-frying operation

a fully charged wet chemical extinguisher or other similar ‘F’–rated fire extinguisher complying with the New Zealand Standard NZS 4503 (Hand Operated Fire Fighting Equipment) is installed in a conspicuous place close to, but not less than 2m from, the frying operation and is accessible for immediate use during any deep-frying operation

all thermostats, pans, blankets and extinguishers are always maintained in good working order

extraction filters are cleaned weekly and extraction flues and ducting inspected monthly and cleaned as necessary

where the fryer is an electric fryer a separate non-adjustable manual reset thermostat is fitted to it and set to disconnect the power supply when the temperature of the cooking liquids reaches 220 degrees centigrade, and

all cooking liquids for disposal are always stored in a metal bin with a close-fitting metal lid until removal from the premises.

take all reasonable steps to minimise the damage and prevent further loss

tell the police in the case of theft, burglary, vandalism or arson, or the attempt at these

do not admit responsibility for any loss, damage or liability

do not, without our consent, incur any expense or negotiate, pay, settle, or make any agreement in relation to any claim.

tell us of the event and give full details and circumstances of what has happened, including details of everyone involved

send us all relevant communications which you receive

obtain our permission before you incur any expense, other than the reasonable cost of urgent work to prevent further loss or damage

keep damaged property for our inspection and allow us to inspect any building or other property where loss or damage has occurred

provide a detailed description of the lost, damaged or stolen items, proof of ownership and any other information or evidence that we may require

let us at our expense and in your name to take any action necessary against any other party and to take over and conduct the defence and settlement of any claim against you

provide all reasonable assistance and co-operate with us and our assessors, investigators, lawyers or anyone else we appoint to assist, in the making of your claim, its settlement and any defence of a potential claim against you or any action against anyone else.

decline your claim

recover from you what we have already paid.

tell us immediately, and

if we request it, hand the property over to us.

replace the item with the nearest equivalent item, or

make a payment to you in the form of cash, voucher or store credit for the replacement value of the item.

enter any building or other place where the insured property is located and take all reasonable and necessary steps to take and keep possession of the damaged insured property; and

deal with the salvage in any reasonable manner.

you are not entitled to abandon any insured property to us; and

we are not entitled to sell or otherwise dispose of salvaged branded goods without your prior consent. Should you decline to give consent you will retain possession of the salvaged goods and their reasonable salvage value will be deducted from the amount of claim that would otherwise be payable. Where it is practical to remove brands, labels or other marks that identify the goods as supplied by you, the salvage value of the goods will be determined after such removal at our expense.