Canterbury Earthquake Recovery

The information on the Canterbury Earthquake pages are based on the policies that were in place at the time of the earthquakes.

Canterbury Earthquake Progress

AA Insurance is focused on getting our customers' claims sorted and their lives back to normal as smoothly and quickly as possible. Of the14,000 home, contents and vehicle claims for earthquake damage, almost 90% of all claims have been sorted.

The majority of our customers have now either had work completed on their damaged property or have chosen to take a cash settlement instead, enabling them to purchase a new home or manage any repair or construction work themselves. 

If you have any queries about your claim, please contact a Customer Manager on 0800 426 789 or email

For more information about our progress please contact us at

Canterbury rebuild footage

We’re continuing to work hard to get all of our Canterbury customers' homes sorted. Now that the repair and rebuild work is gaining momentum we decided to capture the progress by filming just one of the many homes being rebuilt by AA Insurance. 

Our customer’s original 1960s New Brighton home suffered extensive damage to the foundations and walls. So, we built her a new one and she was delighted to move into the new home in early 2014.

Check out the timelapse video of the house being built from the ground up.