How do I call you from overseas?

You can reach us from overseas on +64 9 927 2306 . You can also find out other ways to contact us .

How do I get a quote for my insurance?

You can get a quote and buy online here , or call us on 0800 500 231.

Are you open? What about Customer Service Centres or AA Centres?

As an essential service, we've got the majority of our team set up and working from home, ready to help you if, and when, you need it. This does, however, mean that in-person services such as vehicle repairs at our Customer Service Centres in Auckland and Hamilton will be closed until further notice. All AA Centres are also closed. Our Call Centre is available from 8am-8pm Monday to Friday and 8am - 6pm on weekends and public holidays if you have any questions or concerns about your insurance. If you would like to speak to someone online, our Live Chat team is available from 8am to 6pm seven days a week including public holidays.

Will going to Alert Level 4 impact my claim?

We are currently working with our suppliers to ascertain the impact Alert Level 4 may have on supply of parts and services. If your claim isn't urgent, we are encouraging customers to lodge their claims online in the first instance and a claims manager will be in touch in due course. This may mean it takes longer than our usual next day response.

I have a claim in progress, how will the self-isolation affect this?

Urgent claims: The lockdown is impacting our repairers and our access to supplies and parts. Please be assured, we are prioritising urgent claims. Given the current supply issues we may have to implement temporary measures to ensure that our impacted customers are safe. Non-urgent claims : If your claim is non-urgent, you may experience longer than normal lead times for your claim to be settled but we will be in touch to give you updates as they come to hand.

Contact AA Insurance

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Call Centre Hours

8am - 8pm Monday to Friday

8am - 6pm on weekends and public holidays

Small Business Team Hours

8am - 4pm Monday to Friday

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Call 0800 500 231

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Claims
Call 0800 500 216

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AA Insurance, P.O. Box 992, Shortland Street, Auckland 1140

Centre & Repairer Locator

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