Someone has hit my car, what should I do?

Make sure that everyone is safe and call the police or ambulance if necessary.

Gather information about the car involved and the driver responsible for the accident. Make sure to note down the correct registration of the vehicle and correct name, contact number and address details of the driver (it may be useful to ask to see their driver's licence to confirm the information).

Then report your claim online or if your situation is urgent, call us on 0800 500 216 – we will contact the other driver involved to process your claim as quickly as possible so you can get back on the road faster.

It’s important that we receive the correct details and that the driver responsible for the accident confirms their involvement, otherwise your policy excess will apply.

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