The following home emergencies are covered subject to service exceptions:
- A damaged roof, gutter or downpipe causing an internal leak
- A blocked toilet, pipe or drain
- A burst tap or showerhead
- A burst pipe
- A broken or burst hot water system
- A broken air conditioning unit or heating system
- A blackout or power failure in the house
- Being locked out of the house
- A broken door
- A gas leak
Service exceptions include natural hazards, major structural damage and repairs requiring specialist brand knowledge, equipment or components. For a full description of service inclusions and exclusions please refer to the Terms and Conditions.