For most claims you will need to pay an excess when you make a claim with us. In certain circumstances your excess may be waived, your customer manager will discuss this with you.
Claims /
If I didn't cause the accident will I still need to pay my excess?
If I didn't cause the accident will I still need to pay my excess?
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When do I pay my excess?Do I need to lodge a claim within a certain time period after an event?What is one event, one excess?Is there support available for people impacted by recent severe weather events, outside of insurance cover?How do I make a claim?What is an excess?If I didn't cause the accident will I still need to pay my excess?What details should I collect after being in an accident?How can I report a claim online?What happens if I start a claim online and can't complete it?See more