How do I renew my policy?

As an AA Insurance customer, you can expect to receive your renewal documents by email or in the post (depending on your chosen method of communication) approximately one month before your policy is due to renew.

Once you’ve reviewed your documents, and are happy to continue with your cover, you can then renew your policy by arranging payment.

If you pay by direct debit instalments, your policy will automatically renew, and your payments will continue to be deducted. You’ll find your payment amounts and your first instalment date outlined on your renewal letter.

If you choose to pay for your policy annually and without a direct debit, you don’t need to wait until your renewal date to arrange payment; you can do this straight away by using:

My AA Insurance, our online customer portal
Credit or debit card: go to aainsurance.co.nz/pay or phone 0800 500 213.
Internet banking:
- If your policy renewed before 21/10/2025, enter your Customer PRN (Payment Reference Number) in the Particulars field. If your policy renewed after 21/10/2025, enter your policy number in the Particulars field.
AA Centres: Search for an AA Centre near you, where you can pay your premium in person.

This provides general information only and is not intended to be a recommendation or personalised financial advice. Excesses, terms, conditions, limits and exclusions apply to AA Insurance Limited’s policies. Please check the policy wording and your schedule for details of cover. The provision of cover is subject to the underwriting criteria that apply at the time.

Was this article helpful?

In this section

Why has my excess changed on my renewing policy?What is an interested party?What is an authorised individual?Does my policy have a stand down period?How do I check what’s covered by my policy?How do I renew my policy?When does my policy renew? What can I expect if my policy is due to renew?What is a policy document?What is a policy schedule?See more