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A milestone to be proud of

At AA Insurance we care, we help, and we get things sorted.

Last year we worked towards AA Insurance achieving the Domestic Violence Free (DVFREE) Tick), to ensure we can support our staff experiencing domestic violence in their homes. This included the implementation of the Support Network of Volunteers and the appointment of, and specialised training for, 15 staff whom form that network. Additionally, almost 90% of all AA Insurance leaders received training to appropriately support staff alongside these volunteers.

Because of this focused work, we are proud to announce that AA Insurance has been accredited the DVFREE Tick from Shine, a leading New Zealand specialist domestic abuse service provider.  

The DVFREE Tick is a mark of confidence that an employer has taken meaningful steps to create a domestic violence free workplace. In other words, a workplace that is safe and supportive for staff experiencing domestic violence and one that does not tolerate staff using work time or resources to perpetrate domestic abuse. It further formalises our commitment to our people and activity set within our Wellbeing framework, Corporate Social Responsibility strategy, and current area of focus; car(ing) for our people and communities.

This external recognition, for the way AA Insurance truly backs up its promise to be there for our people, is not easily attained and puts us in a minority of organisations that are serious about helping others, including being vocal and visible about our stance against domestic violence.

Nikki Howell

GM People & Capability, AA Insurance

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 860 staff look after almost 470,000 customers with 930,000 policies.

We proudly partner with Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (11 consecutive years since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (since 2019).

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email

Media contacts

Customer enquiries

Call us on 0800 500 231 or contact us

Journalist only enquiries

Amanda Fifield

Corporate Communications Specialist, AA Insurance

Mobile: 027 406 1787 Email:

Lizzie Johnston

Corporate Communications Team Leader, AA Insurance

Mobile: 021 023 60262 Email:

Rachael Joel

Group Account Director, Botica Butler Raudon

DDI: (09) 303 3862 Mobile: 021 403 504 Email:

Marketing and sponsorship enquiries