A people-first approach to transformation has earned AA Insurance national recognition, after taking home the Business Transformation through Digital and ICT Award at the 2025 CIO Awards.
This award celebrates organisations that have successfully executed business transformation by leveraging digital and disruptive technologies to deliver real business outcomes.
AA Insurance Chief Transformation Officer, Mark Daniels, says the recognition reflects years of focused work and collaboration across the business.
“We’re honoured to be recognised for a transformation that’s not just about systems – but about making life easier for our people and better for our customers,” says Daniels.
“At AA Insurance, transformation means removing friction, simplifying the everyday, and enabling our people to deliver world class customer experiences. This award belongs to every one of the 200+ people alongside our fantastic partners at Suncorp Group who brought their expertise, energy and insights to the table over the last three years.”
The transformation programme was grounded in a clear goal: to build a smarter, more scalable platform for the future - while improving the experiences of customers and employees alike.
The judges credited AA Insurance for its whole-of-business approach, strong delivery performance, and clear alignment between technology and broader strategic goals.
Built with our people, for our customers – that’s the AA Insurance way.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz