Auckland – 5 April 2017 – AA Insurance says that it has received more insurance claims so far for the remnants of Cyclone Debbie than from the last major flooding in March.
“Our claims team has been busy since this morning dealing with flood and storm-related claims,” says Amelia Macandrew, Customer Relations Manager, AA Insurance. “More bad weather is on the way with heavy rain predicted, so we expect that claims will rise as the rain moves across the country.
“Safety should be the first priority for people affected by the weather. We’re keen to hear from customers who are unable to stay in their homes and need assistance, or who require urgent repairs to their homes to keep them watertight and warm. We also want to hear from those who have been able to assess the damage to their home, contents or car,” says Amelia.
AA Insurance advises its customers to:
Make sure you, family and pets are safe first. There is no rush to make a claim for your home or contents, so once you're safe and settled, get in touch with us if you need to make a claim
If you need urgent repairs to make your home safe, or if you need temporary accommodation, call us on 0800 500 216
Do not attempt to inspect or repair any damage until it is safe to do so
If the floors are wet, lift your furniture off the floor to prevent staining
Keep your damaged items if they are safe to do so, or take photos – this is useful to confirm what needs replacing
If your vehicle has been damaged or suffered flooding it may be unsafe to drive
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. S&P Global Ratings has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 16 years running (since 2011) and named Canstar's 2024-2025 Outstanding Value Car Insurance winner. We have also been recognised in the Kantar Customer Leadership Index (since 2019) and the Kantar Corporate Reputation Index (since 2015) currently ranked 3rd amongst 100 of New Zealand’s most successful companies.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team