AA Insurance Claims Team takes the crown at the New Zealand Insurance Industry Awards

Striving to do right by its customers and people has proven to be a successful formula for AA Insurance, after winning Claims Team of the Year at the 2023 New Zealand Insurance Industry Awards.

Claims Team of the Year is awarded to the insurer that demonstrates excellent technical skills, strong claims results and outstanding customer service.

AA Insurance GM Operations, Simon Hobbs, says, “We’re honoured and especially proud of our incredible Claims Team for taking home the win this year. These awards are a result of the hard mahi and dedication of our people, who put our customers at the forefront of everything they do. We’re always looking for new ways to look after our customers, as well as our people, and I’m proud of our team of 1000+ for their unwavering commitment to our customers and each other.

“As insurers, our job is to help customers get back on their feet when disaster or misfortune strikes, and we know this has been a particularly tough year for those Kiwis who withstood the worst of the severe weather from earlier this year.

“I know how hard our teams worked to support customers in the aftermath of the Auckland Anniversary Weekend floods and Cyclone Gabrielle, and I know how hard they continue to support people still working through the complexities of their claim. To have their work acknowledged is a wonderful honour.”

The Awards are decided by an esteemed panel of industry judges who read and score each submission individually. The judges credited AA Insurance for “nurturing a top performing team to achieve remarkable results in an undeniably difficult period”, as well as its investment in claims lodgement and fulfillment processes, world-leading people development approach and customer experience and loyalty.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.

We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).

Find out more at www.aainsurance.co.nz

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