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Two cyclones in two weeks causes surge in insurance claims


Auckland – 13 April 2017 – AA Insurance says that the two cyclones to hit New Zealand in the last two weeks – Cyclone Debbie and now Cyclone Cook – have caused a big surge in insurance claims.

“Cyclone Debbie kept our claims team busy and we’ve now received almost 400 claims related to storm and flooding damage,” says Simon Hobbs, Head of Claims, AA Insurance. “We have already received over 30 claims relating to Cyclone Cook, however we expect this to rise rapidly as the worst of the heavy rain and winds are still to arrive.

“Safety should be the first priority for people affected by the weather. We’re keen to hear from customers who are unable to stay in their homes and need assistance, or who require urgent repairs to their homes to keep them watertight and warm,” says Simon.

AA Insurance advises its customers to:

  • Make sure you, family and pets are safe first. There is no rush to make a claim for your home or contents, so once you're safe and settled, get in touch with us if you need to make a claim
  • If you need urgent repairs to make your home safe, or if you need temporary accommodation, call us on 0800 500 216
  • Do not attempt to inspect or repair any damage until it is safe to do so
  • If the floors are wet, lift your furniture off the floor to prevent staining
  • Keep your damaged items if they are safe to do so, or take photos – this is useful to confirm what needs replacing
  • If your vehicle has been damaged or suffered flooding it may be unsafe to drive

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Suncorp Group. We have demonstrated trusted expertise in home, contents and car insurance in New Zealand since 1994. We underwrite our own policies and sell direct to New Zealanders. Our more than 700 staff look after nearly 375,000 customers with over 710,000 policies.

We proudly partner with Eden Park, support youth charity Blue Light, and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011), NZ Insurance Industry Awards (since 2012), IBM Kenexa Best Workplaces Survey (since 2008), Canstar Blue Most Satisfied Customers (2011-2016), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies.

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3867, 021 025 31886 or email

Amanda Fifield, AA Insurance Limited, (09) 927 2085 or email

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Media contacts

Amanda Fifield
Corporate Communications Specialist (Public Relations), AA Insurance

DDI: (09) 927 2085
Mobile: 021 406 1787

Lizzie Furnell
Corporate Communications Specialist (Corporate Affairs), AA Insurance

DDI: (09) 927 2077
Mobile: 021 023 60262

Nicole Steven
Account Manager, Botica Butler Raudon Public Relations

DDI: (09) 303 3867
Mobile: 021 025 31886

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