Auckland, 29 June 2022 - AA Insurance has maintained its position in the top 10 of most trusted brands in New Zealand according to the annual Kantar Corporate Reputation Index released in June 2022, proving once again the customer comes first.
“We’re incredibly proud to maintain our high ranking for reputation, especially over the past year when our customers and staff have all faced continued challenges and uncertainty, says Simon, Acting CEO at AA Insurance. We know we’re up there alongside other incredible kiwi companies and there’s no doubt that our people live our company values everyday by looking after our customers with care and often during times of stress. Not only are we thankful to our customers for continually recognising AA insurance as a highly trusted brand, but we’re also incredibly proud and thankful to our dedicated staff for continuing to act with integrity and compassion for our customers and for each other.”
“It says a lot about us as an insurer to receive this recognition but we don’t rest here, we continue to strive to do better for our customers across all of our tools and platforms. We’ve had to evolve and change with the times to allow for more flexibility with the way our customers engage with us over the last few years. We’ll keep being reliable but innovative to make it as easy as possible for our customers to manage their insurance needs. Of course, we’ll keep doing our best to live up to our promise of being New Zealand’s most trusted insurer.”
The index, which started in 2015, calculates overall reputation using four measures: social responsibility (for employees as well as the environment), fairness (charge fair prices), success/leadership (well-known, offer good returns to investors, innovative), and trust (honest, ethical, with a positive societal influence).
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz