Two years in a row - AA Insurance Claims Team takes the crown at the New Zealand Insurance Industry Awards
Striving to do right by its customers and people has proven to be a successful formula for AA Insurance, after winning Claims Team of the Year at the 2024 New Zealand Insurance Industry awards.
Claims Team of the Year is awarded to the insurer that demonstrates strong performance and outstanding service for their customers.
AA Insurance Chief Operating Officer Simon Hobbs, says, "We are deeply honoured to be named Claims Team of the Year – two years in a row, at the 2024 New Zealand Insurance Industry Awards. These accolades reflect the dedication and hard work of our people, partners and suppliers who strive to deliver great experiences to our customers each and every day."
“At AA Insurance, every claim is our 'moment of truth'—a chance to show genuine care when our customers need us most. We’re grateful to our amazing team, partners, and repair network for making this award possible. Thanks to them, we’re able to raise the bar and deliver great service to our customers year after year.”
The Awards are decided by an esteemed panel of industry judges who read and score each submission individually. The judges credited AA Insurance for its commitment to delivering outstanding customer service through a human-centered approach and innovative solutions.
The insurer was praised for their efficiency of their specialist claims model which provides customers with direct personalised service. The judges also noted the company’s successful industry and community partnerships as well as the insurer’s strong focus on its people, through diversity, equity and inclusion practices.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. S&P Global Ratings has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 16 years running (since 2011) and named Canstar's 2024-2025 Outstanding Value Car Insurance winner. We have also been recognised in the Kantar Customer Leadership Index (since 2019) and the Kantar Corporate Reputation Index (since 2015) currently ranked 6th amongst 100 of New Zealand’s most successful companies.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team