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Making a claim with us

Making a claim is simple. Whether you’ve been in a car accident, had your home burgled or damaged, simply call us between 8am and 8pm Monday to Friday, or 8am and 6pm weekends and public holidays. You can also start your claim online, and one of our team will call you back within 48 hours, or at a time that suits you.

Car claims

If your car is written off we'll pay the Agreed Value listed in your policy, so there are no surprises. With our network of quality repairers, we can guarantee repairs for the life of the car - even if you sell it.

More about Car claims

Contents claims

If something's been stolen, report it to the police. To make a claim when you've had something stolen or damaged, simply call us on 0800 500 216.

More about Contents claims

Home claims

If you can't live in your damaged home, we'll arrange for temporary accommodation for you and your family while your home is being repaired or rebuilt.

More about Home claims


If you need to make a claim, you’ll generally need to pay an excess.

More about excesses

Centre & Repairer Locator

The Centre & Repairer Locator will find AA Insurance Customer Service Centres in Auckland and Hamilton, and repairers approved by AA Insurance.

Find a Customer Service Centre or repairer

Earthquake Information

Information for our customers with earthquake–related damage to your home, contents and car.

More about earthquake claims