Making a claim with us

Whether you’ve been in a car accident, had your home burgled or damaged, making a claim with us is simple. You can report your claim online, and someone from our team will get in touch within two working days, or at a time that suits you.

If your claim is urgent, simply call us on 0800 500 216.

Start your claim

More information

If your car is written off we'll pay the Agreed Value listed in your policy, so there are no surprises. With our network of quality repairers, we can guarantee repairs for the life of the car - even if you sell it.

More about Car claims

If your contents are damaged beyond repair, we'll replace your item with a new one or with the nearest available equivalent. Except certain items such as clothing, footwear and cosmetics, or items which don't have an equivalent, we will pay the market value.

More about Contents claims

If you can't live in your damaged home, we'll arrange for temporary accommodation for you and your family while your home is being repaired or rebuilt.

More about Home claims


If you need to make a claim, you’ll generally need to pay an excess.

More about excesses

Centre & Repairer Locator

The Centre & Repairer Locator will find AA Insurance Customer Service Centres in Auckland and Hamilton, and repairers approved by AA Insurance.

Find a Customer Service Centre or repairer

Fair Insurance Code

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers.

More about the Fair Insurance Code