Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.
Making a claim with us
Making a claim is simple. Whether you’ve been in a car accident, had your home burgled or damaged, simply call us between 8am and 8pm Monday to Friday, or 8am and 6pm weekends and public holidays. You can also start your claim online, and one of our team will call you back within 48 hours, or at a time that suits you.
Start your claim online Or call us on 0800 500 216
Car claims
If your car is written off we'll pay the Agreed Value listed in your policy, so there are no surprises. With our network of quality repairers, we can guarantee repairs for the life of the car - even if you sell it.
Contents claims
If something's been stolen, report it to the police. To make a claim when you've had something stolen or damaged, simply call us on 0800 500 216.
Home claims
If you can't live in your damaged home, we'll arrange for temporary accommodation for you and your family while your home is being repaired or rebuilt.
Centre & Repairer Locator
The Centre & Repairer Locator will find AA Insurance Customer Service Centres in Auckland and Hamilton, and repairers approved by AA Insurance.
Earthquake Information
Information for our customers with earthquake–related damage to your home, contents and car.
