There are a few reasons why you're unable to add your policy:
- You aren't the main policy contact. For security purposes, only the main policy contact can register to access the policy online. This is usually the person who first set up the policy. If you're not the main policy contact, you won't be able to register. If you're not sure who the main policy contact on your policy is, or you want to change it, please contact us.
- The policy number used to register is incorrect or is not a car, home, contents or landlord policy. These are the only policies you can access on My AA Insurance at this time.
- Your details don't match the information we have on file for your policy. For security purposes, your email address, name, date of birth, postcode of your postal address and mobile number need to match what was provided when you set up your policy.
If you’re still unable to register, please get in touch so our team can help get this sorted.