If your windscreen is chipped or broken accidentally, you can start a claim with us online to get it repaired. If your claim is urgent, please call us on 0800 500 216 so our claims team can help organise your repairs.
If you have included excess-free glass cover on your policy, you won't need to pay an excess. Please note, claims for things like sunroofs, glass roofs, mirrors, tail and headlights, and lamp covers aren't covered under the excess-free glass cover optional benefit. This means that the excess listed on your policy schedule will apply when you make a claim on damages to these items.
You can find the full details of how we cover you in our policy document. This information is found under the heading Optional benefits - cover you may have chosen, within the subheading Excess-free glass cover.