Making a claim
When do I pay my excess?Do I need to lodge a claim within a certain time period after an event?What is one event, one excess?Is there support available for people impacted by major weather events, natural disasters or emergencies, outside of insurance cover?How do I make a claim?What's an excess?Will I still need to pay my excess if I didn't cause the accident?What details should I collect after being in an accident?How can I report a claim online?What happens if I start a claim online and can't complete it?I tried to start the Claim Online process but received the error message 'Sorry, your details could not be matched with our records. Please check the information you have entered.' What does this mean?What should I do if I find damage to my parked car?What should I do if my car is stolen?How can I get my damaged windscreen fixed?What information is needed to report my damaged item(s)?Where can I find a list of your preferred repairers?What can I use as proof of purchase?