Will I still need to pay my excess if I didn't cause the accident?

For most claims you'll need to pay an excess when you make a claim with us. In certain circumstances, your excess may be waived. Your claims Customer Manager will discuss this with you.

This provides general information only and is not intended to be a recommendation or personalised financial advice. Excesses, terms, conditions, limits and exclusions apply to AA Insurance Limited’s policies. Please check the policy wording and your schedule for details of cover. The provision of cover is subject to the underwriting criteria that apply at the time.

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When do I pay my excess?Do I need to lodge a claim within a certain time period after an event?What is one event, one excess?Is there support available for people impacted by major weather events, natural disasters or emergencies, outside of insurance cover?How do I make a claim?What's an excess?Will I still need to pay my excess if I didn't cause the accident?What details should I collect after being in an accident?How can I report a claim online?What happens if I start a claim online and can't complete it?See more