How to make a claim

Should the unthinkable happen, it's good to know how to make a claim to get your insurance sorted quickly.

Damage to your home?

How to make a claim > damaged home

Make sure everyone is safe and call emergency services if you need to.

How to make a claim > urgent repairs

If you need urgent repairs, call us on 0800 500 216 as soon as possible. Otherwise, you can report your claim online. One of our Customer Managers will get in touch within two working days.

How to make a claim > damaged home

If you can't live in your damaged home we will arrange accommodation for you, your family and your household pets.

Had a burglary?

Had a burglary > call the police

Call the police. They may want to investigate the break in so check with them before tidying up.

Had a burglary > report your claim

Report your claim online or call us on 0800 500 216 if your situation is urgent. We'll make arrangements to ensure your home is secure again.

Had a burglary > write a list

Write a list of everything you can think of that's missing.

Had a car accident?

Had a car accident > stay calm

Stay calm, make sure you and everyone else at the scene are out of danger, then call the police if you need to.

Had a car accident > collect details

Write down the registration, make and model of any other car involved. Take pictures of the other car and the damage. Exchange contact details with the other driver(s) and any witnesses.

Had a car accident > urgent?

If your situation is urgent, call us on 0800 500 2016 as soon as your can or report your claim online. We'll help you arrange your repairs and get you back on the road as soon as possible.

Has your car been stolen?

Has your car been stolen > police

Call the police to file a report.

Has your car been stolen > call AAI

Call AA Insurance as soon as you can to lodge a claim or report your claim online.

Have a question for us?

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Call us on 0800 500 231

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