When making a claim, we can’t always visit you to assess the loss or damage you’ve suffered, so we need things that can help provide information about your loss or damage. Photos can be a useful tool to help us progress your claim. Below are some tips to use when taking photos:
- If possible, take photos before you clean up after an event or throw away any perishable goods. These can be a helpful record for you and us.
- If your photos look dark, try opening curtains/blinds and stand with your back to the window so you can utilise as much light as possible. If close up images look dark, use the flash on your phone or camera.
- Ensure any photos you take are in focus. Avoid blurry photos.
- It’s a good idea to make a list of each area or item you’re photographing as you go around. This will help you identify the shots in the future and make sure you capture everything. It can also help if we have any questions for you later on.
- If the outside of your home has been damaged, photograph the front, sides and back of the building – fit the whole building into the photo if you can, and then take close up photos where needed. This provides context for assessors in understanding the scale and extent of the damage.
- When taking photos of contents and/or rooms in your house, it can help us if you capture several different views and angles. For example, a close up of water damage so we can see specific details and a wide shot or a zoomed-out version of the item or area of the room to provide context is helpful.
- It’s often useful to include a tape measure in the shot to show the size of the item or damaged area.
If you have any questions or concerns about taking photos, please done hesitate to get in touch with your customer manager.