AA Insurance Customer Service Centre video series

Our new four-part Customer Service Centre (CSC) video series aims to take you behind the scenes and show you what happens to your car once it arrives at the centre, how we get our cars repaired, some of the innovation happening within the motor industry and what happens to a vehicle once it’s been written off.

Whistlestop tour

The road to recovery

Industry trends and innovations

What happens to your car once it has been written off

More ways to make life easier

house illustration

Fire safety at home

The number of electrical appliances we have in our homes continues to grow and with that, the risk of home fires. Faulty or overheating electrical appliances are common causes of large home fires in New Zealand.

Woman scraping ice off car

Looking after your car in winter

We’ve put together a few tips to help you prepare your car so you’re ready if your windscreen freezes or your locks seize up this winter.

white and green house

Looking after your home in winter

Cold weather can be hard on our homes, our health and our tamariki. We’ve put together a few tips to help you get your home ready for the winter ahead.

Mt St John volcano in Epsom, Auckland, New Zealand

How NHCover works

Discover how NHCover protects your home and land against natural hazards like earthquakes and landslides.

couple looking at ipad

How to make a claim

Here are a few actions you can take after an event and some information on how to make a claim if you’re an AA Insurance customer.

woman on couch looking at tablet

Protecting yourself from online scams and fraud

Globally, the number of cyberattacks is on the rise, and New Zealand is among the countries most impacted by financial scams. Protect yourself from online scams and fraud with these tips.

More support for the things you care about

Big Little Sponsorship 2025

The Big Little Sponsorship is back!

Nominate your school for the chance to win one of four $10,000 sports grants². You can spend it on whatever you need, like new equipment, sports uniforms or coaching sessions. Anything to help your little champions play a little freer.

volunteers picking up rubbish

Showing up for our communities in 2024

Volunteering is one of the many things we do to help strengthen the long-term resilience of our communities. Here are a few other ways we’ve been supporting the things you care about.

Image of a mother and child in bed reading a book.

Thank you for helping more Kiwi kids stay warm this winter with Variety’s Beds for Kids programme

This winter, we’ve been working with Variety – the children’s charity to help support our tamariki who don’t have a bed to keep them warm during the cold weather.

*As voted by consumers 2011 – 2024 in the Reader’s Digest Trusted Brands survey. For more information visit aainsurance.co.nz/awards