Welcome to your Customer Hub.
At AA Insurance we're committed to earning your trust by looking out for you and helping whenever we can. We've put this customer hub together so that it's easy for you to find relevant resources, customer exclusive competitions and handy information all in one place. We hope you find this useful, and remember we're here to help.
12 prizes to celebrate 12 years of trust!
We’re honoured that New Zealanders like you have voted us Most Trusted General Insurer (Home, Car and Contents) for 12 years in a row.
To celebrate and thank you for putting your trust in us, we’re automatically entering you in to the draw to WIN one of twelve $500 Prezzy® cards.
Good luck! Competition closes Monday 6 June 2022 at 5pm.
*T&Cs apply. All customers with an active policy or policies at 5pm on Monday 6 June 2022 are in the draw with one entry per policy.
More ways to make life easier
Keeping your home warm and cosy
Wearing more clothes to bed than you do during the day? Here are some hot tips to keep your place snug and dry over the colder months.
Cover for your needs and budget
While cost is often a motivating factor when considering home, contents and car insurance, it’s important to get the right level of cover to suit your needs.
We know the legal jargon found in insurance policies can sometimes be confusing, so we found a true expert to help us. See how they explain terms like 'new for old' and 'excess' - in a simple and fun way.
Meet Aria, our new chatbot!
We've been teaching Aria the answers to all our commonly asked questions, and she's now ready to take flight! Start a chat and get instant answers to your insurance questions.
Manage your account online, anytime
Find things easier online? Find out how My AA Insurance can help you manage more of your insurance from your smart device.
Insuring your electric or hybrid vehicle: Basics
We’ve answered some commonly asked questions about electric vehicle (EV) insurance.
More support for the things you care about
Most trusted general insurer 12 years running
Kiwi consumers have voted AA Insurance the Reader’s Digest Most Trusted General Insurer for the 12th consecutive year.
Supporting charities this Christmas
Charities and organisations important to staff at AA Insurance were surprised with a $70k pre-Christmas donation this year.
We're helping children thrive with Variety NZ
We care about the things you care about, like helping young New Zealanders to thrive. That’s why we’re proud to announce our new partnership with Variety - the Children's Charity.
The Big Little Sponsorship 2021 wraps up!
With the support of our partners, Eden Park and Keven Mealamu, we had another amazing year of the Big Little Sponsorship. Congratulations to our $10,000 sports grant winners, Oromahoe School and Bromley School!
More ways to save you money
The longer you stay, the less you pay
Your loyalty means a lot to us. So we like to return the favour, with a greater discount to your Car policy premium each year you’re on the road with us.
Save more when you take out more than one policy
Make life easier by bringing all your policies to AA Insurance. You can also get a Multi Policy Discount when you tell us about more than one eligible policy you have taken out.
AA Member? We’ll drive down your premium
Smart decisions are worth rewarding. That’s why personal AA Members receive a discount on their premium. Find out about getting yours.
Smart tips to help you trim your premium
Check out our list of easy ways to make sure you’re getting all the cover you need while only paying what you need to.