Auckland, 29 November 2017 – Having integrity and doing the right thing by customers and staff has paid off two-fold for AA Insurance, after winning Direct General Insurance Company of the Year and Innovation of the Year at the 2019 New Zealand Insurance Industry awards last night.
This year was the first time AA Insurance entered Innovation of the Year for AA Home Response, a joint service with NZAA that was launched last year to meet customer needs for tradespeople. The award recognises new innovations that benefit the company, its customers as well as the New Zealand insurance industry. Given the changes in new technology and business models, AA Home Response also met the need for both AA Insurance and NZAA to diversify.
The Direct General Insurance Company of the Year award recognises general insurance companies that have demonstrated strong performance and outstanding service for their customers. AA Insurance has been a finalist in this category since the awards began, holding the title from 2012-2015 and again in 2018.
“A company is as good as it’s people, and integrity has its own financial rewards,” says Chris Curtin, Chief Executive, AA Insurance.
“So, if we do the right thing - be fair to our customers and our staff, treat them as people and not just ways to generate profit - then strong business performance will be an outcome.
“These learnings are at the heart of AA Insurance, so it’s fantastic to be recognised by the industry with these awards, especially given the calibre of the competition.”
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
