Doing the right thing pays off twice for AA Insurance

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Auckland, 29 November 2017 – Having integrity and doing the right thing by customers and staff has paid off two-fold for AA Insurance, after winning Direct General Insurance Company of the Year and Innovation of the Year at the 2019 New Zealand Insurance Industry awards last night.

This year was the first time AA Insurance entered Innovation of the Year for AA Home Response, a joint service with NZAA that was launched last year to meet customer needs for tradespeople. The award recognises new innovations that benefit the company, its customers as well as the New Zealand insurance industry. Given the changes in new technology and business models, AA Home Response also met the need for both AA Insurance and NZAA to diversify.

The Direct General Insurance Company of the Year award recognises general insurance companies that have demonstrated strong performance and outstanding service for their customers. AA Insurance has been a finalist in this category since the awards began, holding the title from 2012-2015 and again in 2018.

“A company is as good as it’s people, and integrity has its own financial rewards,” says Chris Curtin, Chief Executive, AA Insurance. 

“So, if we do the right thing - be fair to our customers and our staff, treat them as people and not just ways to generate profit - then strong business performance will be an outcome.   

“These learnings are at the heart of AA Insurance, so it’s fantastic to be recognised by the industry with these awards, especially given the calibre of the competition.”  

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.

We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).

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AA Insurance Media Team