Auckland, 16 December 2020 – AA Insurance has been named Consumer NZ’s People’s Choice award winner for car, home and contents for the second year running.
“Last year we were over the moon to be named a top performer in Consumer NZ’s annual insurance provider customer satisfaction survey, but to be recognised again for 2020 is truly an honour,” says AA Insurance’s Chief Executive, Chris Curtin.
AA Insurance once again shares the award with FMG and MAS that also scored well above industry averages.
People’s Choice winners are established through analysis of Consumer NZ surveys that have been sent to Consumer NZ members - 4,757 members were surveyed for car, 4,180 for home and 4,462 for contents insurance. A business must be a standout performer in customer satisfaction to achieve People’s Choice status.
“Given the strict criteria that companies must meet, this recognition is a real testament to our continued hard work in a very competitive market, to make a difference in our customers’ lives, and be there when they need us most,” continues Chris. “It also shows our model of transparency and fairness is resonating strongly with our customers providing a fantastic, positive experience we should all be proud of.”
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
