Auckland, 16 December 2020 – AA Insurance has been named Consumer NZ’s People’s Choice award winner for car, home and contents for the second year running.
“Last year we were over the moon to be named a top performer in Consumer NZ’s annual insurance provider customer satisfaction survey, but to be recognised again for 2020 is truly an honour,” says AA Insurance’s Chief Executive, Chris Curtin.
AA Insurance once again shares the award with FMG and MAS that also scored well above industry averages.
People’s Choice winners are established through analysis of Consumer NZ surveys that have been sent to Consumer NZ members - 4,757 members were surveyed for car, 4,180 for home and 4,462 for contents insurance. A business must be a standout performer in customer satisfaction to achieve People’s Choice status.
“Given the strict criteria that companies must meet, this recognition is a real testament to our continued hard work in a very competitive market, to make a difference in our customers’ lives, and be there when they need us most,” continues Chris. “It also shows our model of transparency and fairness is resonating strongly with our customers providing a fantastic, positive experience we should all be proud of.”
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
