AA Insurance wins Customer Satisfaction award for 6th year

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Auckland, 13 June 2018 – AA Insurance has taken the top spot in customer satisfaction for home and contents insurance for the sixth year running.  

The company recorded a 5-star rating in six of the seven categories* for the 2018 Canstar Blue Most Satisfied Customers Award for Home & Contents Insurance. It was one of only two providers to excel in communication, a top driver of customer satisfaction.

The survey asked respondents to rate their insurance provider across seven variables:

  1. Communication

  2. Quality of service

  3. Value for money

  4. Ease of claim

  5. Speed of response

  6. Process

  7. Overall satisfaction

Canstar Blue surveyed 639 New Zealand customers who currently have a home and contents insurance policy and have made a claim in the last three years.

Richard Park, Head of Marketing and Distribution for AA Insurance, says the award recognises the dedication and commitment the team at AA Insurance has for providing the best customer service possible from Sales and Service to Claims.

“Our customers have come to trust that AA Insurance will behave in a genuine manner, always put them first, and be there when they need us. We’re really proud to receive this award, and of our people who are there for our customers every day.”  

*AAI received a 4-star rating for Value for Money

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 860 staff look after almost 470,000 customers with 930,000 policies.

We proudly partner with Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (11 consecutive years since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (since 2019).

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email nicoles@botica.co.nz

Media contacts

Customer enquiries

Call us on 0800 500 231 or contact us


Journalist only enquiries

Amanda Fifield

Corporate Communications Specialist, AA Insurance

Mobile: 027 406 1787 Email: mediacontact@aainsurance.co.nz

Lizzie Johnston

Corporate Communications Team Leader, AA Insurance

Mobile: 021 023 60262 Email: mediacontact@aainsurance.co.nz

Rachael Joel

Group Account Director, Botica Butler Raudon

DDI: (09) 303 3862 Mobile: 021 403 504 Email: rachaelj@botica.co.nz

Marketing and sponsorship enquiries

Email: brandteam@aainsurance.co.nz