Auckland, 13 June 2018 – AA Insurance has taken the top spot in customer satisfaction for home and contents insurance for the sixth year running.
The company recorded a 5-star rating in six of the seven categories* for the 2018 Canstar Blue Most Satisfied Customers Award for Home & Contents Insurance. It was one of only two providers to excel in communication, a top driver of customer satisfaction.
The survey asked respondents to rate their insurance provider across seven variables:
Communication
Quality of service
Value for money
Ease of claim
Speed of response
Process
Overall satisfaction
Canstar Blue surveyed 639 New Zealand customers who currently have a home and contents insurance policy and have made a claim in the last three years.
Richard Park, Head of Marketing and Distribution for AA Insurance, says the award recognises the dedication and commitment the team at AA Insurance has for providing the best customer service possible from Sales and Service to Claims.
“Our customers have come to trust that AA Insurance will behave in a genuine manner, always put them first, and be there when they need us. We’re really proud to receive this award, and of our people who are there for our customers every day.”
*AAI received a 4-star rating for Value for Money
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. S&P Global Ratings has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 16 years running (since 2011) and named Canstar's 2024-2025 Outstanding Value Car Insurance winner. We have also been recognised in the Kantar Customer Leadership Index (since 2019) and the Kantar Corporate Reputation Index (since 2015) currently ranked 3rd amongst 100 of New Zealand’s most successful companies.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
