Welcome to your Customer Hub
At AA Insurance we're committed to earning your trust by looking out for you and helping whenever we can. We've put this customer hub together so that it's easy for you to find relevant resources, customer exclusive competitions and handy information all in one place. We hope you find this useful, and remember we're here to help.
Be in to WIN a $1,000 Prezzy® Card when you renew your policy.^
We’re humbled that our customers trust us to look after their treasured possessions year-on-year. To say thank you, we’ll enter every policy renewed each month into a prize draw to WIN a $1,000 Prezzy® card. Good luck!
Don’t forget, you can renew your policy online at My AA Insurance, over the phone or through your local AA Centre.
^Terms and conditions apply. Competition period 1 January 2025 – 30 June 2026. Eighteen (18) monthly draws for eighteen (18) $1000 Prezzy® cards will be held. One (1) winning policy per month, one (1) entry only per policy. To be eligible for a draw, renewing policies must be paid via annual payment or direct debit. The winner of each monthly draw will be contacted via email or telephone.
Congratulations to our previous winners!
Congratulations to our lucky winners, Campbell from Auckland and Elizabeth from New Plymouth who won a brand new BYD Sealion 6!
“Oh my goodness! Oh, thank you! I'm full of goosebumps all over my body! Thank you very much.” - Elizabeth
“Thank you so much! We’re so excited to have our very first electric car — as a growing family, it means easier travel, lower running costs, and a more enjoyable drive. We can’t wait to get behind the wheel!" - Cam & Lucy
Have a question about your prize or gift card? Whether you’re waiting for something in the mail or just need an update, we’re here to help.
Email us: support@aainsurancerewards.co.nz Call us: 0800 66 44 77
AA Insurance Customer Service Centre video series
Our new four-part Customer Service Centre (CSC) video series aims to take you behind the scenes and show you what happens to your car once it arrives at the centre, how we get our cars repaired, some of the innovation happening within the motor industry and what happens to a vehicle once it’s been written off.
Whistlestop tour
The road to recovery
Industry trends and innovations
What happens to your car once it has been written off
More ways to make life easier
Check out some of featured blogs below or click through to explore the full collection.
Making a difference in our communities
Over the last 12 months, we’ve focused on building stronger, more resilient communities. From volunteering to partnerships, here are some of the ways we’ve stepped up to support those around us.
Renovating your home
The new season is a popular time to refresh your space, and if you're thinking about renovating, it's also a great moment to make sure your home is properly protected.
Three common questions about your insurance premium
Wondering why your premium changes each year? We break down the key factors and answer some of our most common questions.
Things to look out for when decluttering
Spring cleaning is the perfect opportunity to review your insurance. If your policy needs an update, get in touch and check out these decluttering tips to get started.
Insurance and climate change
What you need to know about how climate change is reshaping insurance in New Zealand from the Autumn 2025 issue of the AA Directions Magazine.
A home buyer's guide to natural hazard risk
Insurers look at all sorts of risk factors when calculating your insurance premium. Here are a few things to look at to help home buyers when doing their due diligence.
More support for the things you care about
Congratulations to our winning schools!
Thanks to our partner Eden Park's support, we had another fantastic year of the Big Little Sponsorship. Congrats to our 2025 $10,000 sports grant winners: Mahana School near Nelson, Matipo School in Auckland, Our Lady of Kapiti School in Wellington and Ōhaupō School in Waikato!
Showing up for our communities in 2024
Volunteering is one of the many things we do to help strengthen the long-term resilience of our communities. Here are a few other ways we’ve been supporting the things you care about.
Thank you for helping more Kiwi kids stay warm this winter with Variety’s Beds for Kids programme
This winter, we’ve been working with Variety – the children’s charity to help support our tamariki who don’t have a bed to keep them warm during the cold weather.
*As voted by consumers 2011 – 2025 in the Reader’s Digest Trusted Brands survey. For more information visit aainsurance.co.nz/awards